NEW YORK — IPsoft today announced a major milestone: its autonomic systems have addressed 10 million customer IT incidents without human intervention.
IPsoft has reached this achievement in a landmark year marking the 100th anniversary of the birth of Alan Turing, the computer scientist who famously posed the question: “Can machines think?”
IPsoft’s CEO Chetan Dube answers, “Though general purpose human clones are not here yet, machines are starting to show that in normatively bounded rationalities, machine intelligence is beginning to rival human intelligence. The integration of these bounded worlds, as machines continue to adaptively learn and excel in such domains, will yield the ultimate answer to the six-decades old Turing challenge when machines achieve parity with human intelligence. With the 10 million incident milestone, IPsoft has empirically demonstrated that in the world of infrastructure management for several Global 2000 companies, the time of machine intelligence has arrived.”
The 10 million milestone represents the number of incidents addressed autonomically since the launch of IPcenter v3, IPsoft’s management portal. Through IPcenter, IPsoft’s expert systems are capable of making a controlled series of decisions. Automation may be applied to any IT process, and is possible as long as there is a programmatic way to describe the path from initial state to ultimate goal. Even the most complicated process, broken down into sub items, can become a long but easy to follow set of decisions. Based on an average time of 15 minutes to resolve an incident, IPsoft would have saved over 300,000 man days since the launch of IPcenter v3.
Typical uses of automation are incident, change, release and problem management. Even if automation alone does not fully resolve an incident, virtual engineers can assist human engineers in many ways. For example, autonomic systems can provide data, attempt to restart processes, call engineers and update tickets.
“Reaching the 10 million milestone is a huge achievement for the company and also for autonomics,” said Jonathan Crane, Chief Commercial Officer of IPsoft. “Automating processes is cheaper than humans, plus it means the human operators who are in place are focused on handling true exceptions and will find their jobs less mundane and hence more rewarding.”
Crane concluded, “We are dedicated to helping businesses solve their IT problems and ensure that they are as strong as they can be. Autonomics has moved on so much since Turing’s original concept and we are extremely proud that not only have we carried on his principle, but we have also helped businesses solve one of their biggest challenges — uptime.”
IPsoft automates IT and business processes for enterprises across a wide range of industries. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.