NEW YORK; Dec. 4, 2014 – Accenture (NYSE: ACN) is expanding its relationship with IPsoft, a leading provider of autonomic and cognitive solutions, to help clients re-model their business processes by taking advantage of new cognitive computing capabilities. Accenture is working with IPsoft’s Amelia, a new artificial intelligence platform that makes it possible to automate and augment business processes across a broad range of functions. This can enable companies to build more efficient workforces who use cognitive “aids” to improve customer service, client service delivery, workforce productivity, and the ability to manage ever-growing amounts of data.
Building on a collaboration announced earlier this year, Accenture plans to integrate Amelia within its cognitive services delivery portfolio to help clients increase operational productivity. The cognitive and learning capabilities of the Amelia platform allow it to easily absorb routine processes as well as learn from natural language interactions in order to solve customer problems and respond successfully to a wide range of queries. Combined with Accenture’s extensive knowledge of technology and business process change, this allows enterprises to improve speed, quality and consistency of service delivery and incident remediation and reduce both costs and manual intervention associated with routine services.
“We’re at the forefront of a major wave of cognitive automation that is disruptive and transformational, and allows clients to radically improve business processes and make better informed business decisions,” said Paul Daugherty chief technology officer, Accenture. “Working with leading artificial intelligence platforms like Amelia provides a unique opportunity for Accenture to combine our broad industry, business process, and technology skills to deliver breakthrough solutions for clients.”
The broader collaboration with IPsoft builds on Accenture’s existing cognitive computing practice and business process outsourcing (BPO) business within Accenture Operations to develop new capabilities based on Amelia that can automate key business processes across a range of business functions to augment human capabilities.
“The market’s appetite for embracing Amelia’s unique capabilities is immense. Accenture has the knowledge, skills and scale to help realize Amelia’s potential within a wide range of client environments as well as shape industry and process-specific instances that set new benchmarks for business performance. We look forward to working with our colleagues at Accenture to define new rules for management success in the digital economy,” said Chetan Dube, president and CEO, IPsoft.
Accenture is undertaking pilot projects for two clients that are interested in the productivity gains they can achieve by being among the first organizations to deploy Amelia into their operations. The first pilot is with Baker Hughes, an oil field services company, while the other is Shell, a global group of energy and petrochemical companies. In both use cases, a cognitive agent will help support service delivery by learning through natural language interactions and documentation, as well as observing other agents’ live interactions in order to constantly improve on its abilities.
To view a webcast of IPsoft’s Amelia event on Dec. 4 at 2:30PM EST that showcased the platform and featured guest presenters, click here: https://event.webcasts.com/starthere.jsp?ei=1049531.
IPsoft automates IT and business processes for enterprises across a wide range of industries. Through its portfolio of world leading autonomic and cognitive solutions, it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.
Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
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