Amelia Helps Channel Navigate Cognitive Computing
Amelia works by first requiring data relating to a business process to be scanned into the system. But after that Amelia on its own establishes the contextual relationship between all that data vs. requiring organizations to deploy subject matter experts to train the system. Amelia then uses that information to answer questions put to it using an avatar that replies to queries in natural language. Anytime an issue arises that Amelia can’t handle, the system automatically escalates that problem to a human being for resolution. Amelia then incorporates the right answer into the platform so it can be reapplied in the future.