Bringing Outsourcing Back — to Machines
Corporations in the U.S. began offshoring work in the 1990s to save costs. The whole logic was predicated on finding cheap labor that possessed adequate knowledge to execute a business process. This is all about to change with automation. Automation, which uses algorithms and artificial intelligence to do tasks now done by humans, could reshape the entire IT services and business process outsourcing (BPO) landscape. We could end up bringing offshored work back to the U.S. — only to put it on smart machines.