UK local councils are not generally known for being on the leading edge when it comes to technology adoption, although UK central Government’s push for digitization of services amidst rapidly shrinking budgets means that they are no longer seen as backwaters of IT.

Nonetheless, it was something of a surprise to many when Enfield Borough Council’s adoption of IPSoft’s Amelia intelligent assistant was announced. This is an outstanding example of how quickly cognitive computing technologies are hitting the mainstream in Europe. Amelia is a cognitive software agent that can take on a variety of roles, such as IT service desk responses or advising mortgage brokers on which products are suitable for their customers.

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