The competitive landscape is changing. Within five years the make-up of the workforce will be entirely different to the one we see today as digital labor and AI-enhanced roles become the norm. The productivity benchmarks that set market leaders apart will be set at new levels. In a demand led consumer society, the bar for customer service will be higher than we have ever seen it before.
These were the themes highlighted in the opening keynote at this year’s Gartner Symposium in Barcelona where CIOs were encouraged to drive digital to the core of their organizations and embrace AI. On the opening day of the Symposium, IPsoft collected together senior executives from the industry to discuss and debate the future impact of digital labor.
Watch highlights of the seminar to learn more about the topics raised and hear from the pioneers leading this change.
IPsoft Chief Cognitive Officer, Edwin Van Bommel, presents IPsoft’s vision of how automation and cognitive technologies are changing business as we know it.
Speakers from SEB, one of Sweden’s largest banks, Enfield Council, one of London’s largest boroughs, and UBS discuss their implementation of Amelia. They share insights and advice driving value from digital labor.
Amelia is trained to support employees across many industries, including insurance. IPsoft Vice President Ergun Ekici demonstrates how Amelia can help an agent facilitate a car insurance claim for a customer, illustrating how her brain works.