Customer Service with Amelia AI at SEB Bank
Nicolas Moch, Head of Information, Strategy and Architecture for SEB Group, talks to Michael Krigsman, industry analyst and host of CXO Talk, about SEB’s long tradition of engaging in business transformations and why it is time to once again change the way they handle their banking operations.
Moch then describes the manner in which IPsoft’s Amelia is being used within customer-facing scenarios and how those same customers are reacting towards Amelia.
To wrap up the conversation, Moch offers implementation tips to those organizations who are intrigued by the prospect of artificial intelligence and its long-term business potential.
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