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IPsoft Digital Workforce Summit was held in New York City on June 1, 2017. We were delighted to host more than 400 business executives as they took in the numerous presentations from speakers who shared their insights on adopting cognitive technology and we were encouraged by the many lively discussions that sparked as a result.

 
A review of the day’s presentations can be seen here:

 
 
 

Superintelligence: The Future of Humanity
Professor Nick Bostrom, Oxford University

Nick’s book, Superintelligence: Paths, Dangers, Strategies, quickly became a New York Times Best Seller and brought to attention the need to engage with the implications of AI research. A pre-eminent scholar and polymath, Nick brings us out to a big picture vision of our species and outlines the profound consequences of the coming transition to the machine intelligence era.

 

Human meets AI: Arrival of the Digital Workforce
Speakers:
Chetan Dube, IPsoft CEO, Edwin Van Bommel, IPsoft Chief Cognitive Officer and Ergun Ekici, IPsoft VP Emerging Technology

This is a pivotal moment in our evolution. Machines are no longer a basic tool to accelerate the completion of our chores. Instead, they are the faithful companion that can transform our world. But in order to become an effective part of our workforce, machines must behave as humans. In order to raise customer experiences to a new level, machines must understand us. In order to scale new heights of economic growth, machines must be able to work alongside humans seamlessly.

As IPsoft introduces Amelia 3.0, guests are invited to see how close we have come to fulfilling Alan Turing’s vision of creating a machine that can think.

Beyond the science, there is a global transformation that will be triggered by the introduction of a digital workforce. The results of this change are already being felt and will accelerate as those able to master AI increase their lead on competitors.

 

The AI Economy and the Missing Middle
Paul Daugherty, CTIO, Accenture

Can AI promise to transform the basis of economic growth for countries across the world? What will the key sources of competitive advantage be in the AI economy? How radically will we need to reimagine our business models and processes towards realizing the incredible potential of AI?

 

Panel Discussion: Leading an AI transformation.
Speakers:
Mike Brady, Global Chief Technology Officer, AIG
Tom de Carlo, Managing Director, Head of Client Services, UBS
Stefan Visser, Digital Cooperation Catalyst, VGZ
Jean Hill, Managing Director, Alvarez and Marsal

From building the business case to deploy Amelia to leading organizational change, adoption of AI requires a comprehensive view of how to integrate AI into broader workflows and teams. Our panelists share how they have embarked on the road to realize their vision for Amelia’s impact on their business.

 

How far have we traveled on the digital journey?
Bill Briggs, CTO, Deloitte

The speed of technological advancement is accelerating at a rapid pace. How quickly are organizations adapting in order to translate new capabilities into business value? Where is the impact of AI being felt today?

 

Pioneer Perspectives
Nicolas Moch, Head of Information Strategy and Architecture, SEB

Nordic financial services leader, SEB, was an early adopter of Amelia in financial services. Seizing an innovation advantage, Nicolas has led the program to build a new model for customer service.

 

Pioneer Perspectives
Gary Hoberman, CEO, UNQORK Inc and former CIO at Metlife

Testing the limits of AI, Gary spearheaded a program to integrate Amelia into a digital business unit dealing with complex product information.

 

Pioneer Perspectives
Matt Tomlinson, Global Director of Innovation, Electronic Arts

In the search for a new way in which to absorb peaks in customer queries in real time, Matt has paved the way for Amelia to support gamers around the clock.

 

Pioneer Perspectives
Junichi Kudo, Head of Applications and Content, NTT Communications

AI needs to adapt to be culturally sensitive. NTT Communications is aligning Amelia to meet the needs and expectations of Japanese society. Coupling Amelia with NTT’s own language analytics technology, Japanese Amelia, known as COTOHA, is helping fill labor shortages and open up new channels for communication with customers.

 

Panel Discussion: Transforming customer and user experience with Amelia
Speakers:
Julia Aymonier, CIO, Ecole Hoteliere Lausanne
Martijn Gribnau, Chief Transformation Officer, Genworth Financial
Dan Johnson, CTO, Guardian Life
Mike Giresi, CIO, Royal Caribbean Cruises

As AI becomes more human, how do we change the nature of customer experience to extend high quality, personalized service to every individual? Our panelists discuss how Amelia is able to create greater intimacy with customers and better service for internal users.

 

Future employment: Strategies for working alongside digital colleagues and managing a digital workforce
Professor Tom Davenport, Babson College

Regarded as one of the leading innovators in management literature, Tom was the first leading authority to tackle the issue of employment change in the age of AI. His Harvard Business Review article, “Beyond Automation”, was hailed by the HBR editors as one of the best of the year and his book, “Only Humans Need Apply: Winners and Losers in the Age of Smart Machines”, won wide praise for offering a clear call to action for business leaders in the face of uncertainty. Offering a clear perspective on the need for a long-term strategic vision for how to combine human and digital workforces, Tom’s book articulates a sincere suite of business choices for business leaders to follow.

 

Pioneer Perspectives
Rich Pierle, Chief Information Officer, Becton Dickinson

Becton Dickinson is breaking new ground in the management of a digital workforce, employing Amelia to manage digital co-workers.

 

Pioneer Perspectives
Scot Whigham, Director Global IT Service Support, IHG

The best colleagues are those that help you perform better. Scot’s initiative focuses on using Amelia’s strengths to help her human counterparts be as efficient and effective as possible.

 

Panel Discussion: Developing skills and talent to work alongside Amelia in the AI economy
Speakers:
Jonas Forslund, Director Global Optimization & Analytics, Klarna AB
Volker Pyrtek, CEO, Buyin
Christine Meehan, Vice President, Retail Systems, Vanguard
Dr. Craig D. Weidemann, Special Assistant to the Provost for Innovation and Education Technology Initiatives, Penn State University.

As workloads shift between humans and digital employees, the skills we need in order to thrive in the AI economy will change. Our panelists discuss the skills they are building to work alongside Amelia in order to leverage the full potential of a new man and machine team. What more can we do to equip leaders, workers, and societies to nurture the skills we need?

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