UK GOVERNMENT AGENCIES CAN ACCESS THE INDUSTRY’S LEADING COGNITIVE AGENT TO BRING AI TO THEIR CONSTITUENTS
London – September 29, 2017 – IPsoft’s groundbreaking cognitive agent, Amelia, which is currently in use at companies around the world, is now available on G-Cloud, the UK government’s cloud-based shared services system. UK government agencies, including the NHS, will be able to leverage Amelia’s self-learning, cognitive and natural language capabilities to employ virtual agents in their delivery of services to a wide variety of constituents and citizens.
The UK G-Cloud is a series of framework agreements and an online store established by the British government for the benefit of the whole of the UK public sector. Through the latest G-Cloud framework, G-Cloud 9, UK agencies can access Amelia through the program’s Digital Marketplace, and leverage Amelia’s cognitive capabilities to provide virtual agent services, integrated into existing IT systems for 24×7 support. Amelia’s unique ability to monitor customer emotion and sentiment, as well as learn from every customer interaction, means that she is equipped to adapt her responses in order to deliver more personalized and efficient customer experience to every individual. In addition, Amelia can scale to meet demand as needed, freeing up agency personnel to address other high priority tasks.
“The UK G-Cloud is an excellent resource for customers to access Amelia and all of her capabilities,” said Steve Bill, IPsoft’s UK Managing Director. “Amelia’s cognitive and natural language features and her ability to deliver 24-by-7 support can help drive unique, efficient and effective interactions between UK government agencies and the public at large.”
The UK government has already recognized the potential impact that AI and cognitive and virtual agents, like Amelia, could have on future government IT investments. A report from the UK Government Office for Science acknowledged that AI “presents a huge opportunity for the UK.” The office also notes that “in many areas, much routine cognitive work – the filing, sifting and sorting – can increasingly be automated, freeing people up to focus on the more human aspects of any job.” The report indicated that recent AI investments already are having an impact, making services in health, social care, and emergency services more efficient, and allowing government officials to make well-informed decisions about services.
Amelia on UK G-Cloud can be accessed under the Cloud Software section of the Digital Marketplace via this link: https://www.digitalmarketplace.service.gov.uk/g-cloud/services/581366168449998
IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world-leading autonomic and cognitive solutions, it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 18 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.
Sources: The UK Government Office for Science
Daniela Zuin, Tel: +1 212 708 5521
Marketing Director, IPsoft