There are many managed services providers, but none like IPsoft. IPsoft stands out with its unique blend of expert systems and expert staff.
IPsoft has delivered consistent Total Cost of Ownership reductions of, on average, over 30 percent. IPsoft ensures that its service costs to customers are stable and delivered at a flat monthly recurring value that will have little to no variable component. As opposed to labor-linked models that may fluctuate based on wage escalation and the cost of benefits associated with attracting and retaining staff, IPsoft’s service-based approach provides customers with stable internal costs over the term.
IPsoft offers a number of different pricing models, including a fixed monthly fee for specified infrastructure, customized tiered pricing or utility models of pricing (per port pricing) for specialized infrastructure such as IP Telephony. We offer flexibility, predictable expenditure and the ability to reduce the capital risk associated with large purchases. IPsoft can offer all of these models to support infrastructure both in customer data centers or hosted in co-located facilities.
IPsoft is a company founded by a mathematician and based on mathematics. We scientifically measure our successes and offer industry leading mean times to respond: < 6 minutes average on all service transactions. We also enforce strict service level agreements with meaningful financial penalties.
Manual processes are prone to human error; even for reasonably redundant manual tasks the error rate is about 10 percent. The automated error rate is near 0 percent.
Most organizations’ measures of quality of service delivery are highly subjective and focus on measuring only the output of the service delivery process, not the contributing inputs. IPsoft constantly tunes every aspect of the inputs to ensure highly consistent outputs. By enforcing consistency against CTQs while simultaneously identifying deviations (DPMOs) from the norm and addressing these deviations at the root cause level, IPsoft systemically ensures quality. IPsoft’s services enable clients to improve quality of service to their customers by more than 50 percent in quantifiable categories.
Customers receive comprehensive monitoring of network availability; environmental characteristics including CPU, disk usage, performance criteria and critical services; and over 10,000 possible characteristics vital to the infrastructure. Custom alerts detect customer problems before they become outages.
With IPsoft powering infrastructure management, customers can scale far more efficiently — service delivery scaling is increasingly decoupled from human resource scaling factors.
We provide full transparency into IT operations through IPcenter, our consolidated management portal. IPcenter provides a real-time, full view of all IT management functions. Our customers see what IPsoft engineers see.
"The IPsoft relationship gives us access to key skills in infrastructure management that we don’t have within our own company."
— Ole Schreiner, Vice President Operations, Funcom