IPsoft is a global Managed Services Provider delivering IT outsourcing to clients worldwide. Automation, which cuts costs and reduces errors, is the hallmark of our service delivery model.
Our self-healing, self-managing ecosystem delivers autonomic arbitrage, not labor arbitrage and single-point accountability for the entire infrastructure under management. We manage all aspects of the IT infrastructure, offering a wide range of services.
IPsoft does not embrace the offshoring model in which your infrastructure is managed by a distant team of Level 1/2 engineers. Instead, the IPsoft virtual Network Operating Center (NOC) allows all IPsoft NOC locations to seamlessly collaborate. The primary Network Operations Centers are located in New York City, Amsterdam, and Information Technology Park in Bangalore, India, with secondary locations in London, Frankfurt, and San Jose, California.
All major NOCs are available on a 24x7x365 basis. Calls are routed first to local NOCs (US customers to the New York City NOC, for example). Specific engineers are engaged based upon availability, customer experience and applicable skill set. Calls are not routed regionally or on a follow-the-sun basis.
IPsoft does not staff entry-level staff; the most junior engineers are Level 2/3. Automation resolves 90 percent of Level 1 issues and 56 percent of Level 2 issues. First responders to new exceptions within a client’s environment are most often highly qualified engineers capable of resolving issues without internal escalation.