Helpdesk

Transformational Minds

Gödel

During his U.S. citizenship interview, Kurt Gödel felt compelled to announce that he had discovered a logical loophole in the framing of the U.S. Constitution that could conceivably enable a dictatorship to be created. What was worse, the eccentric theorist claimed that he had a proof for it.

Helpdesk

IPsoft offers comprehensive help desk services, on a 24/7 basis, from our Service Desk in our worldwide Network Operations Centers (NOC).

Service Desk support is provided on a 24/7/365 basis through a conjunction of NOC hotlines, trouble ticketing, environment monitoring, and autonomic remediation. Service Desk encompasses Levels 1-4 activities, including but not limited to:

Runbook-based triage
Business process and incident based escalation
Event troubleshooting and remediation.

IPsoft automates typical Level 1 and 2 support activities, with escalation to Level 3 and Level 4 System Administrators in our virtual worldwide NOC.