Transformational Minds

Pythagoras

Pythagoras

Pythagoras believed that mathematics was the root of all truth and the ultimate reality. Iamblicus, a later Pythagorean follower, quoted the master as saying “number is the ruler of forms and ideas and the cause of gods and demons.”

 

Numbers don’t lie. To understand and control your IT environment, you have to have measurable, accurate, reliable information.

Services
Server Support

IPsoft provides server management and support for:

  • Windows
    • Active Directory
    • Exchange Implementation and Management
    • Sharepoint Design and Implementation
  • Linux
    • Redhat Linux
    • Community supported CentOS or Fedora Linux
  • Solaris
    • Zones
    • LDOMs
    • SunOne Product Line
  • AIX / pSeries
    • Logical Partitions (LPAR)
    • Micro LPAR
  • HPUX
    • Superdome
  • iSeries Server Management

Server Management

24x7 Proactive monitoring of Operating System and Hardware parameters.

  • Processing alerts from existing monitoring solutions.

  • Deployment of comprehensive monitoring services.

24x7 Notification: Customer, Vendor
  • 24x7 event notification and escalation OS system level event.
  • Automated and custom escalations to customers or third parties.
IT Service Desk
  • Run book based triage, Standard Operating Procedures.
  • Business process and incident based escalation.
  • Event troubleshooting and remediation for OS and hardware related issues.
  • Management reporting on utilization, trouble tickets and service requests.
  • Guaranteed results: time-to-respond (and restore for Advanced/Full) for customer issues (SLA).
Implementation of L1& 2 Autonomic remediation assistance
  • Autonomic verification of level 1 & 2 conditions and faults (example automated verification of incoming URL alerts or high server load condition).
  • Autonomic remediation of L1/L2 system faults. Leverage automated processes for faster MTTR for lower level standard operating procedures.
Full lifecycle Incident Management (ITIL-aligned)
  • Alert verification of detected system faults
  • Initial analysis and assessment
  • Interim issue resolution
  • Root cause analysis for all system level events
  • Root cause resolution planning and change control
  • Root cause resolution execution
  • Issue tracking and trending
24 x7 System Administration Support
  • Installation
    • Hardware
    • Operating system
  • Patch management of OS and base applications
    • Security patches
    • Performance or other patch
  • Upgrade of minor versions (e.g. version x.x to x.y)
  • Device Configuration
    • Kernel Parameters
    • Storage
    • Network configuration
  • System Tuning
    • Memory
    • IO
    • Storage
    • TCP
  • Knowledge Management
    • Upkeep of system administration resolution knowledgebase
  • Asset Management
    • Hardware / software inventory
    • License management
    • Support contracts
  • Backup Management, including retention policy
    • Veritas
    • Legato
Change Management (ITIL-aligned)
  • Change control, including tailored procedures to suit customer-specific requirements or new controls based on ITIL best practices.
Configuration Management (ITIL-aligned)
  • Manage configuration aspects of network devices and detect unauthorized modifications to approved installation.
Capacity Planning (ITIL-aligned)
  • Forward-looking analysis of network, hardware and software utilization to anticipate growth requirements.
Performance Management (ITIL-aligned)
  • Performance metric definition and tracking.
  • Recurring and regular metrics analysis and review.
  • Resource bottleneck identification.
  • Preemptive performance and capacity centric recommendations.
  • Continually monitored performance criteria ensuring the optimal performance of the application across the network as well as the individual solution components.
Deployment Management
  • Planning, coordination and management of new installations.
Project Management
  • Overall project management associated with maintaining optimal health of your environment and coordinating with internal resources.