Telecommunications

The role of telecom providers and the world in which they operate have changed drastically in the last decade. Ten years ago, telecoms were primarily operating large, proprietary networks to deliver fixed-line phone service to homes and businesses. They have, since then, diversified their services exponentially and have a corresponding demand for connectivity. 

Many providers are still operating legacy networks with old-fashioned processes and tools and need to release capital and resource to develop the next generation of services. 

IPsoft’s automated services can adapt to match telecom IT environments’ constantly changing parameters. Our autonomic technology can actually script itself by watching engineers’ day-to-day activity, effectively automating the automation process. 

Our fraud management solutions and quality management solutions address high priority issues that impact revenues, profitability and customer retention.


Key Benefits

Fraud Management

IPsoft’s solution enables carriers to address False Answer Supervision (FAS), Premium Rate Fraud (IPRF) and Mobile Fraud. These are the three key issues impacting millions of users every day.

Improved Call Quality

Our call quality management solutions manage the entire calling experience for customers. It monitors and corrects call drops, high post dial delay, poor audio, and low connection rate-comprehensive QUES score.

Improved Network Availability

Proactive Monitoring determines and addresses symptoms before they become problems, impacting availability of critical business services.


Inspired by Great Minds

Alan Turing asked “Can machines think?”

IPsoft leverages artificially intelligent machines to enable the world’s largest media company’s service center to support over 60,000 calls per month nationwide.

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“IPsoft provides advanced technology that will keep us ahead of the carriers capitalizing on FAS (False Answer Supervision) today.”
Daniel Bergeron
SVP of Global Voice Solutions Commercial Operations, Tata Communications