The utilities industry operates within a changing regulatory environment and faces ever-growing cost and operational efficiency pressures. Decisions within the industry must be made within the context of countless pressures: cost control, demand management and compliance must be exactingly managed.
IPsoft understands that this level of complexity is best addressed by intelligent, expert systems working in tandem with top-tier engineers. IPsoft has created tremendous leverage within the industry through its ability to deploy auto-didactic automation, a consolidated approach to service delivery, and customized service delivery processes. IPsoft's utilities solutions deliver:
Co-location & Bandwidth Support
High-performance, fault-tolerant network connectivity at a Level 3 data center.
Network Infrastructure Configuration
IPsoft delivers an enterprise-class connectivity solution for utility customers, including fully redundant routers, redundant core switches, redundant distribution switches and firewall/VPN with failover.
IPsoft monitors the availability of network infrastructure and network latency rates, promptly detecting any outages in the network infrastructure
Systems Management Support
IPsoft is responsible for the uptime and guaranteed availability of systems including the following tasks:
- Hardware Configuration, Maintenance and Upgrades
- Operating System Management, Patching and Maintenance
- Storage Management Services, Storage Array and Switchover Interconnect
- Systems Applications Management
- Day-to-day system and network management, including system and process fault management, remediation, application upgrades, database management, network management and backup management
Performance Management and Capacity Planning
IPsoft monitors the performance of assigned systems and network devices, and based on the analysis of the management parameters and extrapolation of utilization growth, makes qualified capacity planning recommendations.
Information Management
IPsoft maintains a customer knowledge base which tracks detailed history on each customer environment, including outages, known problems and remediation. This enables efficient diagnosis of system issues and ensures quick remediation of repetitive problems.
"IPsoft leverages autonomic engineering to remediate over 60% of the problems automatically."
— Big Four Consulting Firm
Innovative Thinking
Solve our latest infrastructure problem and win a trip to a Gartner summit.
Transformational Minds
Bertrand Russell’s seminal work, Principles of Mathematics, was a dense tome, nearly 600 pages long. Legend has it that a London newspaper offered a cash prize to anyone who actually read the book — and no one received the prize. Of course, Russell’s writings were highly regarded and later awarded the Nobel Prize.
Russell believed, “Science may set limits to knowledge, but should not set limits to imagination.” Today, his domain of expertise, set theory, applies to triaging incoming exceptions and amortizing the event management load across global network operation centers.