NEW YORK, NY – Comcast, the nation’s largest provider of cable services, has selected IPsoft to manage its database environment. The agreement marks a continued relationship between two companies known for superior customer service.
Since 2008, IPsoft has supported a number of Comcast’s strategic billing systems and provided technical applications and OS support/escalation services. Under the new contract, IPsoft is also supplying Comcast with database server and Oracle Financials administration/escalation services – including monitoring, management and resolution of all issues in the database environment.
To ensure the best possible customer satisfaction, IPsoft has a number of guarantees in place, including 24 x 7 x 365 service. IPsoft’s automated systems resolve more than half of all issues without human intervention. For all other problems, engineers across three continents are always available to assist clients. IPdispatch, IPsoft’s integrated expert system, identifies the most experienced and available engineer to handle each individual problem. No matter the time of day, IPsoft’s automation and skilled engineers are equipped to address issues immediately as they arise.
Another IPsoft guarantee is a mean time to respond of 15 minutes and a 100 percent outage detection guarantee for systems. In addition to the day-to-day tasks, IPsoft is also delivering detailed performance, capacity and availability reporting to facilitate growth in Comcast’s database environment. The goal is to reduce the overall number of incidents managed by Comcast’s database support team – allowing Comcast employees to focus on strategic matters and long-term goals.
IPsoft is a global managed services provider of autonomic-based services. The company’s mission is to power the world through expert systems, and to that end IPsoft leverages self-learning, self-healing cognitive systems across IT Operations, Cloud Orchestration, Fraud Prevention (FAS) and Business Process Automation. The unique autonomic proposition effectively manages operations while reducing human error and providing enhanced service levels. Headquartered in New York City, IPsoft has operations in ten countries across North America, Europe and Asia Pacific supporting enterprise customers, service providers and telecommunications companies.