Jul 15: Major Insurance Company Selects IPsoft for Managed Services

A major insurance company has selected IPsoft for managed services.

IPsoft is providing the company with network, database and application services. The services include middleware support for WebLogic, WebSphere, Apache and MySQL and management of the Exchange and BlackBerry Enterprise Server environments.

Automation is the hallmark of IPsoft’s service model. About 56 percent of all client incidents are resolved without human intervention. IPsoft automates processes and procedures through IPcenter, its ITIL-v3 aligned management suite. IPcenter is fully transparent and allows clients the same view as IPsoft engineers. The suite of ITIL-v3 aligned services includes:

• NOC Monitoring, Event Management and Escalation
• Incident Management, Continual Service Improvement, Standard Operating Procedures
• Change Management, Problem Management, Access Management, Request Fulfillment, Release Management
• Root Cause Analysis, Capacity and Performance Planning, Service Continuity Management

IPcenter leverages advanced monitoring tools that use optimized support and service delivery processes to improve alert response time, validation and escalation of alerts – all while reducing costs.