Jan. 23: IPsoft Establishes Presence in Norway
NEW YORK, NY/STOCKHOLM, SWEDEN — IPsoft today announced that it has established a presence in Norway. IPsoft’s Norwegian office will be housed in the Tjuvholmen building currently under construction in Oslo’s Fjord City waterfront district. The office will feature a state-of-the-art Network Operations Center, which will act as one of the primary service hubs for IPsoft’s growing base of Nordic clients.
IPsoft established a Nordic presence in 2009 with the opening of the Stockholm office. The Oslo office expands IPsoft’s Nordic footprint and will bring the company’s expert systems and expert engineers closer to customers.
“For a country of less than 5 million, Norway has an enviable track record of contributions in furthering the state-of-art in Information Technology,” said Chetan Dube, IPsoft President & CEO. “Norway is among the most expensive countries in the world, as reflected by the PPP index published by The Economist. It aligns well with IPsoft philosophy that when it comes to radical gains in IT, it is a quality of intellect, not quantity of cheap labor, that matters. We are delighted to be in a haven for emerging technologies in the Nordics, and have ambitious plans for growth in Norway.”
The Norwegian market is gradually moving to offshoring, explained Per Ottosson, Managing Director of IPsoft Nordics.
“The adoption of labor arbitrage has been somewhat slower here than in Sweden,” Ottosson said. “Whereas in Sweden we primarily replace the Indian labor arbitrage players, in Norway we can skip that step altogether and move straight to autonomics and technology arbitrage.”
IPsoft’s expert systems resolve, on average, 56 percent of all client incidents without human intervention. For issues that cannot be resolved with automation alone, clients can rely on skilled engineers in Network Operations Centers worldwide.