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Digital Labor Company, IPsoft to Unveil Most Human Artificial Intelligence (AI) To-Date, June 1st in New York
IPsoft hosts Inaugural Digital Workforce Summit, gathering business leaders and industry visionaries to shape best practice in managing the workforce of the future. NEW YORK, May 4, 2017-- IPsoft, the leading digital labor company, today announced that it will unveil Amelia 3.0, the most human artificial intelligence (AI) to-date at its inaugural Digital Workforce Summit, on June 1, 2017. The company’s latest version of Amelia breaks new ground in mimicking human intelligence through AI. The Summit will feature speakers from more than 22 of the world’s leading banks, insurers, telecom providers and healthcare firms, who will share..
May 4, 2017
IPsoft hosts Inaugural Digital Workforce Summit, gathering business leaders and industry visionaries to shape best practice in managing the workforce of the future. NEW YORK, May 4, 2017-- IPsoft, the leading digital labor company, today announced that it will unveil Amelia 3.0, the most human artificial intelligence (AI) to-date at its inaugural Digital Workforce Summit, on June 1, 2017. The company’s latest version of Amelia breaks new ground in mimicking human intelligence through AI. The Summit will feature speakers from more than 22 of the world’s leading banks, insurers, telecom providers and healthcare firms, who will share their experience of driving digital transformation through the deployment of Amelia. Visit the event website for a full list of such pioneering speakers. The event will also mark the opening of IPsoft’s Cognitive Innovation Center. Spanning ten floors in downtown New York, the Center is dedicated to building next generation cognitive solutions which are becoming the cornerstone of competitive strategy for the AI economy. During their visit to the Center, attendees will be able to speak directly to Amelia and learn how new advances in digital labor can interact and integrate with human co-workers to deliver compelling results. “To drive improvements in customer experience, only AI that most closely resembles human intelligence can deliver real value,” said IPsoft Chief Executive Officer and President, Chetan Dube. “Amelia 3.0 is emblematic of the birth of such technology. This is a significant moment for IPsoft as we enter into a new paradigm for integrating digital labor with human teams.”
IPsoft’ Amelia wins coveted 2017 AI award from AIconics
LONDON, May 10, 2017 — IPsoft’s cognitive agent, Amelia, has been declared the winner of the AIconics Best Intelligent Assistant Innovation award. The award was..
May 10, 2017
LONDON, May 10, 2017 — IPsoft’s cognitive agent, Amelia, has been declared the winner of the AIconics Best Intelligent Assistant Innovation award. The award was presented at the end of the first day of one of London’s largest AI events, the AI Summit, gathering together more than 1,000 CXOs. The AIconics Awards are judged by a panel of leading AI experts that include academics and enterprise end-users from all over the world. The judges for the Best Intelligent Assistant Innovation category reviewed entries across multiple criteria ranging from ease-of-use and experience for customers through to demonstrable return on investment (ROI) offered to companies implementing the solution. At each phase of the judging, Amelia demonstrated her robust cognitive capabilities as a virtual agent and in particular, her capacity to factor in human emotion and gain a contextual understanding of language as she seamlessly communicated with customers. This gave her a significant edge over other competing product entries. “We are delighted to have won this highly-contested category of the AIconics Awards,” said Edwin van Bommel, Chief Cognitive Officer at IPsoft. “Businesses seeking to differentiate themselves from their competition see customer engagement as an area where a strong competitive advantage can be established early and Amelia is proving to play a critical role in delivering a superior customer experience.” Amelia is now being deployed in more than 40 of the world’s leading brands across a wide range of industries including banking, insurance, healthcare, telecommunications, leisure and government. Her roles span many different functions from customer service and advisor support to IT service desk and procurement. About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries by deploying digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 18 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers. Read more about IPsoft Amelia at: www.ipsoft.com/amelia Contact IPsoft Daniela Zuin, +001 212 708 5521 Marketing Director, IPsoft email@example.com
The One Question to ask when evaluating Chatbots and Cognitive Virtual Agents
Comparing marketing messages when it comes to fast moving markets is always difficult and at IPsoft we often get asked how Amelia compares to xyz vendor(s). What makes..
Allan Andersen, Director of Enterprise Solutions, IPsoftMay 2, 2017
Comparing marketing messages when it comes to fast moving markets is always difficult and at IPsoft we often get asked how Amelia compares to xyz vendor(s). What makes these comparisons especially challenging is a limited understanding of what lies beneath the surface of natural language understanding (NLU) and other AI technologies. Recently, my esteemed colleague Parit Patel, wrote a very insightful blog on this topic focusing on contextual comprehension of chat bots and virtual agents and provided several practical examples. In this blog, I would like to take that discussion a bit further, but from a different angle. In my opinion, the simplest way to describe the difference between chat bots and virtual agents, and to a potential adopter, decide which is the better option, is to ask one single question: What problem or use-cases is the vendor trying to solve with their solution? There could be many answers, such as:
5 Signs of an Overworked IT Department
IT plays a major role in keeping the wheels of business churning throughout an organization. Yet, when it’s time to mitigate company-wide operational costs, IT..
Eric Sheedy, Executive Director of Operations, IPsoftApril 26, 2017
IT plays a major role in keeping the wheels of business churning throughout an organization. Yet, when it’s time to mitigate company-wide operational costs, IT departments are one of the first to have their resources cut back. Even with these cutbacks in place, IT departments are still held to the same performance and responsiveness standards as before. This is the most common recipe for an overworked IT department and it is an issue that is being faced by CTO’s and CIO’s across a variety of industries today. As with any business problem, there are symptoms of an overworked IT department that can be identified early on to help companies determine whether they’re in need of an IT automation solution or have to outsource additional IT support. If several of the following situations I am about to describe sound familiar, you can examine these symptoms in more detail to diagnose the pain points in your IT department accurately and then, of course, take the right steps to alleviate the work stress of your staff members.
Lessons Learned by Early Virtual Agent Adopters
Let’s be honest here—advanced AI technology such as digital labor carries incredible potential for increasing and sustaining an organization’s competitive..
Allan Andersen, Director of Enterprise Solutions, IPsoftApril 13, 2017
Let’s be honest here—advanced AI technology such as digital labor carries incredible potential for increasing and sustaining an organization’s competitive advantage, but it’s not a “plug and play” technology either. The IT business environments where virtual agents can thrive are complex and as such, there are some adjustments that need to take place before “reaping the spoils”, so to speak. Similar to the way 15th century European explorers set out into a vastly unknown world seeking better trade routes, early adopters of virtual agents are also embarking on a journey into the unknown to gain greater insights into the application of AI within their business models. Trailblazers like SEB Bank, UBS and other companies are forging a new path in the way business operations can be handled and at the same time, are recording their new learnings as they go. They’ve engaged in a pilot program that is in production to learn about the installation process of virtual agents and the different business areas they can impact once they’re implemented. The early adopters I’ve mentioned above have shared some of their CVA (cognitive virtual agent) learnings and here are some of the more important ones to point out as other businesses consider initiating a CVA pilot program of their own. Set your virtual agent up for success. Across each of these use cases, clients stressed the importance of implementing your CVA where its cognitive capabilities can flourish and eliminate real pain points for employees, customers or both. Ideally, the pilot program should be centered around a service that will ultimately require some degree of enterprise scalability because its business impact will be more profound once a full CVA rollout is in effect. Establish the collaborative dynamics of your hybrid workforce. All the adopters used this exploratory program as a good time to determine how human and virtual agents would collaborate in order to enhance the customer’s overall service experience. Depending on the industry and business process, a virtual agent could handle a repetitive customer issue and escalate it to a representative when appropriate. In addition, adopters can also deploy virtual agents in strictly an assisted intelligence capacity to help human agents quickly pull up client information. These are decisions that should be made during this pilot phase so large-scale deployments can happen without complications. Get the C-Suite onboard. SEB Bank, a major financial institution, has so far observed that the strong support of C-level executives is vital in order to keep CVA projects progressing in the right direction. To garner this support, CVA project leads need to communicate to C-level executives that virtual agents are intended to be long-term business investments and generally do not provide short-term gains. The purpose of cognitive virtual agents is to transform the manner in which business operations are conducted so that companies can run more efficiently and cost-effectively. For such a technological shift to occur, executive-level management need to stand behind this transformative vision and amend their thought leadership in order to win over resisting parties. Know your target audience. An online gaming company quickly realized that given their particular customer service needs, the virtual agent they deployed would have to interact naturally with customers before it could begin to yield positive business results. After introducing a virtual agent to a select portion of their customers, mainly comprised of online gamers, they noticed a drop in customer satisfaction levels. For instance, when a gamer used words like “fuzzy” or “messy” to describe their issue, the virtual agent would ask them for his/her email address. By identifying these interactive, natural language discrepancies in this exploratory phase, and correcting them afterwards, customer acceptance rates of the virtual agent increased. They employed an agile training method for their CVA—a series of trial and error actions—and gradually boosted customer satisfaction levels. Understanding the training demands of your virtual agent ahead of time will start to shape a company’s best practices for future CVA implementations. Communicate the benefits of virtual agents to employees clearly. SEB Bank found that informing employees about the benefits of a CVA in a way that appeals to their professional development was particularly effective in lowering their staff’s initial apprehension. Their messaging included the following benefits: