We take full responsibility for deploying and integrating IPcenter into your environment. Our 24/7 support will manage, monitor and upgrade IPcenter
The Service Transition Team is responsible for the end-to-end IPcenter platform deployment and integration. The team consist of experienced project managers, technical leads and engineers who will all work closely with our customers to ensure a smooth transition.
Their services include:
PaaS provides 24x7 operational support for the IPcenter platform. Our automation platform remediates most issues, but the team is always available to assist with changes and requests.
We maintain our own strict and industry leading KPIs and SLAs completely visible to our clients.
Aside from monitoring and automated remediation, IPsoft will also maintain the platform and work closely with our clients regarding code updates and patches to keep the platform up to current releases and capabilities. Additionally, we conduct ongoing audits, security scans, and compliance reporting for adherence with industry standards, such as PCI and HIPPA.
A Customer Relationship Manager (CRM) is responsible for aligning IPsoft support and services with customer requirements and expectations. The CRM is responsible for coordinating the delivery of IPsoft services in conjunction with the Technical Executive and Lead Engineers. The CRM acts as a liaison between the customer and internal IPsoft teams. The CRM is accountable for the quality of service delivery, maintaining KPIs, reporting on SLAs/SLOs, value realization, and overall customer satisfaction.
A Technical Executive (TE) is the person that is responsible for aligning the technical aspects of IPsoft’s offerings with the client’s requirements and expectations. The TE will be selected based on the overall makeup of the clients environment and is typically a L3 engineer.
We offer 3 service tiers to fit your needs:
Guaranteed Availability and Updates
IPsoft enables us to assume a more proactive role towards the operating units. This gives our ICT organization more room for innovation and greater opportunities to create value for our internal customers.
-Patrick Spierings, Manager of ICT Services, Royal BAM Group