IPsoft’s Unified Communication Management services provide proactive, full-lifecycle operations of Cisco IP Telephony and Voice Mail infrastructure and associated services, components and technologies — all for a predictable monthly fee.

This standardized service includes monitoring and notifications, incident and problem management and customized reporting on performance, infrastructure capacity and service level commitments. The Service may be customized on a customer-by-customer basis based in individual requirements. IPsoft utilizes a direct (secured) link to the Customer global network for transport, which can accommodate any type of hosted environment whether Customer-owned and managed, co-location or third-party managed facilities.

Unified Communications Technologies Supported

Hardware

  • Cisco Routers acting as Voice Gateways
  • Cisco Routers running CallManager Express
  • Cisco Routers with TAC-supported version of Cisco IOS
  • Cisco Unity Express modules running a supported version of Cisco Unity Express
  • Catalyst switches running a TAC-supported version of CatOS or IOS
  • Cisco Unified Compute Services, Media Convergence Servers and approved HP/IBM Servers
  • 3rd Party Standalone Gateways with Vendor Support


Software Applications

  • Cisco CallManager/Cisco Unified Communications Manager and associated components
    • TFTP Server
    • Music on Hold Server
  • Cisco Unified Communications Manager Express
  • Cisco Unity
  • Unity Message Store
  • Unity Unified Messaging integrated with Exchange
  • Cisco Unity Connection
  • Cisco Unity Express
  • Cisco Unified Presence Server
  • Cisco CRS Server (IP/IVR)
  • Cisco Unified Contact Center Express
  • Mobility Component (Mobility Manager within CUCM)
  • Personal Communicator (does not include desktop support)


Custom Applications

  • Cisco Unified Contact Center Enterprise
  • Cisco Voice Portal (CVP)
  • Exchange for Unified Communications (Customer Exchange IT
  • Infrastructure in support of Unity Unified Messaging)
  • Microsoft OCS

Unified Communications Services
  • Voice service management
  • Corrective and remedial maintenance
  • Configuration management
  • Patch management
  • Reporting and SLA management
  • Backup and restore
  • Service desk with MAC (move, add, change)
  • Software updates with installation
  • Voice quality monitoring for VoIP