- Service Desk and Help Desk
- NOC Monitoring, Escalation and Event Management
- Incident, Change Management, Standard Operating Procedures
- Problem Management, Root Cause Analysis, Capacity and Performance Planning
IPsoft provides remote monitoring and management of Customer premise based infrastructure. Managed WAN Acceleration (“WANx”) services are a full-lifecycle and ITIL v3 aligned solution delivered using best of breed tools and industry leading technology.
IPsoft will detect, isolate, notify, and correct faults encountered in the managed devices. Fault detection is accomplished when the devices send SNMP trap messages, SNMP polling, remote monitoring thresholds and syslog messages. IPcenter raises an alert when a fault is reported and corrective actions are taken via autonomic agents or systems administrators.
Incident management practices employed by IPsoft include:
IPsoft connects to the customer premises from its datacenters and uses the Customer’s internal network to manage the devices inside the perimeter of the global Wide Area Network. This model is completely secure and is designed to allow for transport-agnostic management of a heterogeneous environment.