IPsoft's End User Service Desk provides one-on-one support for users in the Windows domain environments on various platforms including Windows XP, Windows 2000, Windows 7 and 32 and 64-bit operating systems, as well as minimal support on other operating systems such as MAC OS and Linux. Our skilled, customer-focused staff provides troubleshooting, diagnostics, resolution and technical support of desktop software and web-based products/services.
IPsoft's services include:
- Network connectivity
- Remote support/assistance
- VPN troubleshooting
- Active Directory support/account maintenance
- Exchange support/account maintenance
- Lotus Notes/Domino support and administration
- Internal messaging support
- IP Telephony support
- AS 400 user maintenance
- Industry-specific application support
- Hardware troubleshooting and diagnostics
- Mobile technology troubleshooting
- Procurement assistance
- Change management execution
- Software installation
- Web content management
- Virus/malware/spyware remediation
- System optimization