IPsoft's End User Service Desk provides one-on-one support for users in the Windows domain environments on various platforms including Windows XP, Windows 2000, Windows 7 and 32 and 64-bit operating systems, as well as minimal support on other operating systems such as MAC OS and Linux. Our skilled, customer-focused staff provides troubleshooting, diagnostics, resolution and technical support of desktop software and web-based products/services.

IPsoft's services include:

  • Network connectivity
  • Remote support/assistance
  • VPN troubleshooting
  • Active Directory support/account maintenance
  • Exchange support/account maintenance
  • Lotus Notes/Domino support and administration
  • Internal messaging support
  • IP Telephony support
  • AS 400 user maintenance
  • Industry-specific application support
  • Hardware troubleshooting and diagnostics
  • Mobile technology troubleshooting
  • Procurement assistance
  • Change management execution
  • Software installation
  • Web content management
  • Virus/malware/spyware remediation
  • System optimization