IPsoft Introduces an Innovative, Industry-Leading “False Answer Supervision” Solution

NEW YORK, NY (May 22, 2009)

Voice Over IP customers are often improperly charged for incomplete calls. These small, incremental charges can really add up, costing enterprise customers millions of dollars annually; such billing issues can also damage customer relationships.

In response, IPsoft, Inc has introduced an optimized False Answer Supervision (FAS) solution, based upon a proprietary algorithm, that detects false billing in real-time and with greater precision than any other solution on the market.

FAS, done correctly, flags potential false billing by detecting problematic communication between a public switched telephone network (PSTN) and the gateways that manage a call to proper termination.
 
In a common problem scenario, a telephone call is mishandled by the gateways of a Wide Area Network, so that the calling party is billed for an incomplete call to a busy signal. The costs of these few seconds or billing can be significant when they occur frequently and across a large enterprise.

While FAS solutions have traditionally proven unreliable, IPsoft’s solution provides accurate, industry leading FAS that detects false billing and saves significant operational expense—up to 12%--for VoIP.

For a demonstration of the solution, please contact your IPsoft representative, or call 1-888-IPSOFT-8 and ask to speak with a sales executive in our Telephony practice.

About IPsoft

IPsoft is a global managed services company providing comprehensive IT infrastructure management and business process outsourcing support services to corporations worldwide. The company is headquartered in New York City, with offices in San Jose, CA; London; Amsterdam; Frankfurt; Stockholm; and Bangalore.

For more information, please contact IPsoft at 212-708-5505 or This e-mail address is being protected from spambots, you need JavaScript enabled to view it .