Transera selects IPsoft for managed services

NEW YORK, NY (August 26, 2008)

Transera, the call center software provider, has selected IPsoft for managed services.

In doing so, Transera has recognized outsourcing as an excellent way to save money without sacrificing quality service. In this economy, more and more companies such as Transera are looking to reduce costs, and IPsoft’s service model is a cost-effective solution for a number of reasons:

•    Remote management: IPsoft engineers in multiple network operations centers around the world are available 24 x 7, 365 days a year. IPsoft develops automation, monitoring and management processes customized to each client.

•    Automation: More than half of all client issues are resolved without human intervention. For issues that cannot be solved through automation alone, IPsoft’s integrated expert system, IPdispatch, identifies the most experienced engineer available.

•    Integrated toolset: IPcenter, IPsoft’s web-based management portal, allows clients a “dashboard” view of their operations – the same view as IPsoft’s engineers.

•    Proactive mindset: Whenever possible, IPsoft’s automated systems and skilled engineers identify minor issues before they escalate into major problems, causing service disruptions.

•    Best practices: IPsoft’s delivery processes are based on ITIL v3 and Six Sigma best practices.

It doesn’t take long for clients to see IPsoft’s value: customers typically experience total cost of ownership reductions of about 30 percent after the first year of IPsoft management.

MORE ABOUT IPSOFT
IPsoft is a global managed services company providing comprehensive support services to corporations worldwide. The company is headquartered in New York City, with offices in San Jose, CA; London; Frankfurt; Stockholm; Amsterdam and Bangalore.

For more information, please contact IPsoft at 212-708-5500 or This e-mail address is being protected from spambots, you need JavaScript enabled to view it .