Major global financial services firm selects IPsoft for managed services

NEW YORK, NY (May 5, 2009)

A major global financial services firm has selected IPsoft for managed services. To provide the firm with cost-effective and efficient services, IPsoft is employing its automated technologies – which are playing a crucial role in the firm’s trading platforms. The systems are providing checks to ensure that trades and transactions are correctly completed.

Automated systems, the hallmark of IPsoft’s industry-leading service model, resolve more than half of all client issues – and 90 percent of all Level 1 issues – without human intervention. IPsoft’s service delivery model is based on ITILv3 best practices and Six Sigma quality control. ITIL-compliant workflows are built into the software so best practices are integrated into the program. For issues that cannot be resolved through automation alone, the financial firm can depend on IPsoft’s skilled engineers. Network operations centers – in three continents – are staffed 24x7, 365 days a year.

MORE ABOUT IPSOFT

IPsoft is a global managed services company providing comprehensive support services to corporations worldwide. The company is headquartered in New York City, with offices in San Jose, CA; London; Frankfurt; Stockholm; Amsterdam and Bangalore. For more information, please contact IPsoft at 212-708-5500 or This e-mail address is being protected from spambots, you need JavaScript enabled to view it .