Retail

With retailers competing globally, retail businesses need to maintain efficient, available business applications and services. Retail companies looking to provide superior customer service are utilizing technology to improve customer care. An improved IT infrastructure can also affect employee productivity.

Today’s retail business strategies utilize technology while maximizing IT cost reduction opportunities. By implementing new technologies, retail companies can reduce administrative costs, and gain an important advantage in the market. Ecommerce, Customer Relationship Management (CRM) software, Enterprise Resource Planning (ERP) and Point of Sale (POS) systems are all vital to retail businesses. Using these technologies to gain insight into customers is key for retail companies to help gain market share and increase revenue.

IPsoft provides retail businesses with managed services, including:

Customer Relationship Management
Customer Relationship Management (CRM) manages the organization’s customer process by tracking sales and customer services. CRM is utilized for: automated sales and marketing capabilities, data mining, and inter-department collaboration.

CRM allows businesses to categorize and view customer needs and habits. The CRM systems show a consolidated view of customer information and helps identify customer relationships and value. CRM helps sales employees find extensive customer information quickly. Businesses use CRM to increase revenue, providing enhanced customer-specific service and better customer service.

Enterprise Resource Planning
Enterprise Resource Planning (ERP) integrates business systems, data and processes into one system, helping to cut administrative costs. As a unified database to store data, ERP benefits include lower maintenance and greater reporting capabilities. ERP helps businesses upgrade their accounting, reporting and purchasing tasks. Businesses use ERP to improve employee productivity and enhance efficiency.

Supply Chain Management
Supply Chain Management (SCM) is a supply chain operation process. SCM process includes managing the operations of the supply chain, including: product manufacturing, distributing, ordering and performance management and support. SCM also includes partner and third party vendor collaboration.

Point of Sale Systems
Point of Sale (POS) systems are utilized by retail businesses for more than just sales transactions. POS systems include integrated accounting, inventory and CRM services. By combining services, POS systems can enhance retail performance while reducing costs.

With IPsoft, retail businesses benefit from:

Increased Application Response Time
IPsoft network management services increase Quality of Service and increase application response time for employees and customers.

Efficient Bandwidth Management
By efficiently managing the traffic, IPsoft reduces the need for more bandwidth.

Network Efficiency
Retail businesses depend upon peak network efficiency and require enhanced quality of service for their applications and servers.

Enhanced Technology
IPsoft’s IPcenter identifies network issues and uses automated resolutions for quick problem resolve time.

Upgraded WANs
Retail companies require up-to-date technology for their wide area network to better serve clients and employees.

MPLS
IPsoft migrates businesses network sites from a traditional frame relay network to a high speed VPN network.

Cost Savings
IPsoft utilizes Multi-Protocol Label Switching (MPLS) technology to ensure the correct routing of each packet in the network. MPLS increases quality of service of the network and provides improved network and application performance and availability.

IPsoft helps retail businesses control the costs of their network, and stay relevant in a changing market.