Network SupportIPsoft's worldwide Network Operations Centers (NOCs) perform proactive operations support and troubleshooting of network infrastructure components. IPsoft’s proprietary monitoring and management technology enables us to recognize and diagnose problems, and take corrective action to remediate them, before they cause service disruptions. IPsoft’s Network Management and Monitoring services include:
All IPsoft Network Management Services delivery staff has at least 5 years of network engineering expertise, CCNA certification, or equivalent experience. IPsoft assumes comprehensive responsibility for the following Network Management Services: Network Services SummaryNetwork Devices Configuration Maintenance, upgrades Network Administration Network Operating System installation, configuration and patching DNS maintenance/administration Routine maintenance Failover management Connectivity and Path Maintenance Path characteristics and discovery Packet capture and traffic analysis Device mapping and packet flow monitoring SNMP and non-SNMP based administration agents Customer Switch Administration Limiting collision domains Configuring redundancy in switched LANs: Spanning tree, standby operation, loop prevention, and administrative control VLANs and broadcast domains administration QoS support: Traffic prioritization, IGMP snooping, multicast support Fault-tolerant provisioning: redundancy, VRRP and fast-spanning tree recovery admin Router Management IOS maintenance, software upgrades Device maintenance: e.g. replacing boot PROMs, adding RAM and flash, hot swapping network interface cards, MIB administration, backing up config files and router images Subnetting, NAT, and load balancing administration Router performance management Firewall Administration Employing ACLs to implement security policies Monitoring TCP with direction filters Controlling applications traffic Network Storage Administration NAS administration SAN management Network Monitoring Items listed below in the "Network Monitoring" section below Interface Reporting and Port statistics Escalation Support Network administration (24x365)
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