1bank
amelia

Conversational Banking with Amelia

Routine transactions that require bank staff cost your business 20 times more than transactions done online, according to Bain & Company. 1Bank is the conversational banking platform that handles real-life banking tasks for consumers.

What is 1Bank?

1Bank is powered by Amelia, IPsoft’s industry-leading virtual agent who was rated No. 1 by Everest Group.

Proven experience in banking.

We’ve been working in the Artificial Intelligence market for more than 20 years solving real problems in banks across every touchpoint – from IT operations to HR and customer service.

Faster deployment and higher accuracy.

Our advanced Natural Language capability means that we can train 1Bank with less data than our competitors and achieve higher accuracy levels. You can be up and running with 1Bank quickly.

While most solutions claim to have Artificial
Intelligence, they’re just that – artificial. It’s time to put the intelligence back in Artificial
Intelligence. Unlike chatbots, IPsoft’s 1Bank does more than just recognize keywords and user questions. It observes, learns and understands.

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Our Differentiators

1Bank is the easiest to use, most cost-effective and most intelligent solution on the market.

Designed for highly secure, complex organizations.
Deployed on premises or in the cloud, 1Bank is scalable and secure, and customizable for your
requirements. The solution is fully PCI compliant, ensuring your customers’ data is protected.

We understand your customers.
Amelia’s ability to interact and improve over time makes 1Bank the market’s only AI platform
that can fully understand user needs and intentions. She is able to learn new skills and switch context as the customer requests different tasks.

The only end-to-end banking solution.
With 1Bank’s interactive interface and backend integrations, you get an end-to-end solution
that is intelligent, automated and innovative.

Find out how amelia works

Banking Capabilities

team

Designed for highly secure, complex organizations

Deployed on premises or in the cloud, 1Bank is
scalable and secure, and customizable for your
requirements.

• View account statements
• Add card to your digital wallet
• Add a payee or recipient
• Add a new account holder
• Block or unblock a debit card

payments

We understand your customers

Amelia’s ability to interact and improve over time makes 1Bank the market’s only AI platform that can fully understand user needs and intentions. She is able to learn new skills and switch context as the customer requests different tasks.

• Add a new authorized user to a credit card
• Discover credit card related problems
• View credit card statements
• Block or unblock a credit card
• Activate a new credit card

bank

The only end-to-end banking solution

With 1Bank’s interactive interface and backend
integrations, you get an end-to-end solution that
is intelligent, automated and innovative.

• Mortgage interest rate
• Pay mortgage
• Get mortgage preapproval

What Makes 1Bank Different?

BBVA, BNP Paribas, SEB and UBS are just a few of the leading banks using our technology to provide outstanding customer experiences. We understand your business and the opportunities that are unique to your industry.
The numbers speak for themselves.

0

The percentage of SEB customer interactions handled by Amelia (known as Aida locally).

0

The percentage of SEB’s customer interactions
handled by Amelia with no human intervention.

0

A majority of SEB customers give Amelia high
marks in almost every instance.

Download the Report on AI-Enabled Banking

Artificial Intelligence and cognitive computing empower enterprises to automate and optimize user engagements at scale. Within the retail banking sector, intelligent solutions provide customers with powerful new features, while opening the door to unprecedented growth.

This report examines current and future applications of these solutions and provides tangible insights into how enterprises can begin their AI journey.

ai-enabled-banking-whitepaper

Start Reading

Proven Excellence in Banking

Amelia has contributed to the success of many of the world’s largest banks. Introduced in 2014, Amelia was the world’s first cognitive AI.
She also happens to be the world’s smartest.

0

The number of calls Amelia handles for a
global retail bank each month.

0

Amelia’s accuracy rating achieved before a retail
bank’s pilot went live.

1M+

The number of real-life user interactions Amelia
has conducted since launching in 2014.

Connect With a 1Bank Expert Today

If you’re interested in learning more about how 1Bank can help your business accelerate, simplify and scale customer service, contact us today.

Want to see 1Bank in action? Our sales team is available at your convenience to demo the ins and outs of process automation powered by Artificial Intelligence and a cognitive Natural Language Interface.

Contact us