With 1Desk, we’ve moved beyond the limits of traditional IT management and internal service delivery. Now employees can bypass support ticketing systems and directly access a cognitive agent who can launch end-to-end processes and solve problems, without involving IT staff. The end result: No more tickets.
In this white paper from IPsoft and Everest Research, Reimagining the Employee Experience in the Age of Artificial Intelligence, we examine how a combination of analytics, automation, and conversational interfaces — which are all part of the 1Desk platform — can transform employee experiences. We also detail real-life business use cases and how these AI technologies are delivering ROI.