We designed 1Desk to serve as an enterprise platform that can span a company’s entire business ecosystem -- from help desk to human resources, to finance, to e-procurement.
Employees today are overwhelmed by internal processes, excessive communication and interruptions. Users need to learn technology and company systems in order to execute on business processes, receive services and do their jobs. With 1Desk, technology is enabled through automation and cognitive features to make operational and employee systems seamless and easier-to-use. 1Desk’s virtual agents and engineers are designed to empower humans and improve the work they do.
Driven by an interdisciplinary group of automation engineers, cognitive specialists and linguists, the DLS team is guided by analytics and processes designed for continuous data-drive improvement. The team constantly analyzes the activities, escalations and suggests optimization of the work occurring within the platform.
Companies that deploy 1Desk can create and deploy their own Digital Labor Studio within their business to oversee 1Desk and deliver real change throughout the business – all powered by AI talent and technologies.
1Desk delivers innovative features and capabilities that allow for dynamic and seamless communication between Amelia, the externally-facing cognitive agent, and the underlying internal autonomic infrastructure:
Through the autonomic and cognitive AI capabilities in 1Desk, we’ve given technology the power to accelerate business processes, and make employees’ jobs easier. Instead of handling IT support queues, or filling out forms, or searching through corporate manuals, 1Desk can automatically connect employees with the information, resources and systems they need to be successful.
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Marie Angselius Schönbeck
Global Head PR
US: +1 737 247 3101
UK: +46 (0) 709 405 837
Director of Analyst Relations
US: +1 212 708 5518