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Instrumenting the human and socializing the machine

When it comes to the digital workplace, the popular opinion, and fear, is that machines are encroaching upon human work activities and taking an ever larger percentage of this work away for good — from the dirty and dangerous, to the dull, to decisions. Fortunately, this doesn’t take into account the realm of possibilities created when work processes are reimagined in the context of mutual human-machine collaboration.

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