The most common concern surrounding the increased use of Artificial Intelligence (AI) and automation is that workforces will be replaced entirely by robots. This is not the case. In fact, as AI absorbs repetitive, basic tasks it will make way for a new wave of value-added roles — allowing for more creativity and the potential for increased job satisfaction. Take farming: in the 1800s 90% of us were farmers, today farmers make up just 2% of the population. So what happened to the other 88%? Technology. It came along and gave us wings. If you look back across history then you will see that time and time again this has proven to be true. Technological progress generates opportunities for new ideas, new business models and completely new jobs that previously didn’t exist. The increased integration of AI into our workplaces will be no different.
There is no doubt that increased artificial intelligence into our daily lives will change many aspects of our jobs, however it will not completely eliminate them, as is often feared. New jobs will emerge as AI processes evolve and each new technological development will create roles that were previously unheard of a decade before. Look at the Twitter and Facebook revolution— this led to the creation of tens of thousands of social media experts and even entire agencies dedicated to this new business need. It’s hard to predict the types of jobs that will emerge with the onset of AI, however history would suggest that adopting this new technology would create new, and more fulfilling jobs.
Technology allows us to evolve the roles we have and removes certain barriers. As of now, a large portion of work days for many people are filled with mundane, unenjoyable chores. We spend hours directing calls, organizing paperwork, writing expense reports and dealing with the same IT problem over and over again. AI will provide respite from some of our mundane tasks and allow us the time to focus our energy on more creative and sophisticated projects. We will live in a world where we can spend our time doing work we enjoy because Amelia will be taking over aspects of our current workload.
Eventually, AI will be implemented in many sectors; it will be able to trouble shoot, problem solve and organize, allowing professionals across various industries to focus on the creative work only humans are truly capable of.
Despite this change the role of HR professionals will fundamentally stay the same. They will remain focused on recruiting talent, overseeing business needs and encouraging training and personal development. The biggest challenge is that the HR team within a business now needs to focus more than ever on the training and support needed by staff to help develop and educate them for their new, value added roles.
People shouldn’t fear AI technologies, as they are redefining, not replacing, human jobs. Instead, professionals should embrace AI and prepare themselves for the new more fulfilling and enjoyable tasks they will now have the time to focus on.