• T-Systems is increasingly focused on automation.
  •  Partnership enhances quality and optimizes processes.
  • Competence center automation for customers in Switzerland


In Switzerland, T-Systems is increasingly focused on automation and has confirmed a close partnership with IPsoft. Automation technology is playing an increasingly important role in intelligent IT infrastructures. Especially in the IT field, company goals involve increasing efficiency, minimizing fault rates and optimizing processes.

“For us, there is simply no alternative to further automation. It offers us technological and qualitative competitive advantages in the highly competitive and dynamic IT environment. The decisive factors in our decision were the approval of our customers, improvement of our service quality and IPsoft’s new technology,” says Pierre Klatt, Managing Director of T-Systems in Switzerland.

Automation software based on artificial intelligence
IPsoft brings a latest-generation automation environment into its partnership with T-Systems. The tool being used is based on expert systems of artificial intelligence. It enables, for example, more extensive, manual processes to be combined and automated. This makes operations more stable, meaning that customers experience less failures. This improves the speed and quality of operational processes, increases scalability and results in higher customer satisfaction.

Integration of T-Systems quality standards
Through the continuous monitoring of business processes and applications, automation ensures the permanent availability of the necessary IT infrastructure for all requirements. “IPsoft integrates optimally into T-Systems’ processes and quality standards, with the aim of ensuring high-quality operations and eliminating human errors from the process. Alongside quality, this collaboration also focuses on customer data security. The entire T-Systems operation in Switzerland and other EU countries is therefore guaranteed,” adds Pierre Klatt.

T-Systems in Switzerland
Karina Riedel

Tel.: +41 (0) 78 607 26 24
Email: [email protected]

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About IPsoft
IPsoft automates IT and business processes for enterprises across a wide range of industries through the use of digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.

About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with more than 156 million mobile customers, 29 million fixed-network lines and around 18 million broadband lines (as of December 31, 2015). The Group provides fixed-network/broadband, mobile communications, Internet, and Internet-based TV products and services for consumers, and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has around 225,200 employees worldwide. The Group generated revenues of EUR 69.2 billion in the 2015 financial year – around 64 percent of it outside Germany.

About T-Systems
As one of the leading global ICT service providers, T-Systems supplies integrated solutions for business customers. These are based on global offerings in fixed-network and mobile communications, highly secure data centers, a unique cloud infrastructure built around standardized platforms and global partnerships, and top security in line with the strictest German data protection regulations, as demanded by our customers. With a footprint in more than 20 countries, 46,000 employees, and external revenue of 7.1 billion euros (2015), T-Systems is the ideal partner for digital transformation. Alongside traditional ICT services,
T-Systems’ portfolio also offers cloud access, custom infrastructure, and platforms and software from the cloud, alongside innovation projects in future business areas such as big data, the Internet of Things, machine-to-machine (M2M) communication, and Industry 4.0.

T-Systems Switzerland has around 700 employees and apart from the head office in Zollikofen, there are numerous offices based all around Switzerland as well. Since the beginning of 2014, T-Systems Data Migration Consulting was established by merging T-Systems SI (Systems Integration) with the Swiss SAP integrated systems provider – Data Migration Consulting.

For more information: www.t-systems.ch or t-systems-dmc.ch