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DWS 2019: CGI Employs IPcenter for Cognitive Predictive Analytics

We often discuss the many ways in which IPsoft’s automation solutions can be utilized as self-healing tools for IT operations. Rather than react to changes in an environment, IT teams can use 1Desk, the autonomic backbone for the enterprise, and IPcenter, the groundbreaking automated IT operations platform, to automatically monitor and resolve problems before they…

DWS 2019: Unisys’ Journey to Cognitive AI Adoption

Understanding when and why to adopt Artificial Intelligence (AI) is crucial to a company’s long-term success. That was one of the main themes covered by two senior executives from Unisys — Mickey Davis, Global Vice President of Managed Workplace Services, and Tom Adams, Director of Digital Workplace Services — during their session at the annual…

DWS 2019: MetLife Saved 87,000 Hours of Labor in Nine Months

Speaking at the third annual Digital Workforce Summit (DWS) in New York City, Anita Ali, AVP of Global Infrastructure & Technology at MetLife, discussed the insurance company’s recent experience adopting IPsoft’s Artificial Intelligence (AI) solutions. Ali, whose team is responsible for managing MetLife’s IT Infrastructure across 41 countries, was looking for a way to reduce…

DWS 2019: How AI Will Shape Global Health

Healthcare systems around the world are under increasing pressure to provide quality medical care to growing patient populations. Fortunately, AI can automate high-volume transactional and cognitive tasks, freeing caregivers to engage more personally with patients and use scarce resources more effectively. This kind of potential transformation was the focus of a fascinating panel discussion at…

DWS 2019: Telefoníca Peru Ditches IVR in Favor of Amelia

Speaking at the third annual Digital Workforce Summit in New York City, Gonzalo Gomez Cid, Global Contact Center Director at Telefoníca, discussed his company’s journey from IVR-based contact centers to  AI-driven operations driven by digital labor. Telefoníca is a Spanish multinational telecommunications company headquartered in Madrid. It has a presence in 15 countries across Europe…
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