Digital Labour Live: Nordics

Thursday 11th May, 10am – 1:30pm

Grand Hôtel

Digital Labour Live: Nordics

Digital Labour has taken pride of place amongst the leading cognitive and AI powered technologies that are driving the digital revolution. Whilst we are aware of these technologies, understanding how to best adopt and integrate them into our business can be difficult. Here’s where the Digital Labour Live series comes in.

Over the course of the series, we and our guests look to provide insight into the various elements of recruiting a digital workforce. We look to answer questions such as: How does digital labour fit into a digital strategy? How do I successfully employ a digital workforce? How can you better make sense of the digital and cognitive marketplace? What sort of pricing models can we use for digital labour adoption?

Our guests for the first Nordic Digital Labour Live event include Nicolas Moch, who has helped lead the successful employment of a digital workforce at SEB. During SEB’s implementation so far, digital labour has been rolled out to assist both internal and external customers.

We hope you can join us for the first of many Digital Labour Live gatherings here in the Nordic region.

If you have any further queries please do not hesitate in contacting us directly at or +44 (0) 203 810 7406.

Event Locations

Nordics – Stockholm
Benelux - Amsterdam
France – Paris

Contact Us

If you have any queries about this event please don’t hesitate to contact us by emailing or call +44 (0) 7867331926.

We would love to hear from you.

Please also visit our website to learn more about how IPsoft’s autonomic and cognitive solutions are transforming businesses.


Arrival & Reception
Presentation: Making Digital Labour Human

Meet Amelia. Amelia applies the science of human thought to comprehension in a way distinctly different from any other artificial intelligence platform. During this session we pop the hood and show you what makes Amelia understand, learn and interact like a human would, and how she can open up all manner of scalable, cost-effective customer experiences.

Johan Toll, Executive Director Transformations, IPsoft

Presentation: Exploring SEB’s Digital Labour journey

During this session Nicolas will provide insight into SEB’s digital labour journey and shares his insight and advice to those planning to employ their own digital workforce. The session talks through the various steps starting with how SEB decided upon the processes where digital labour would be implemented through to the benefits they are now seeing.

Nicolas Moch, Head of Information, Strategy & Architecture, SEB

Panel Discussion: Exploring the relationship between companies, their customers and cognitive technology

Our panel of experts discuss the dynamics and growing importance of the company-customer relationship, what it takes to nurture these relationships and the role that cognitive technologies such as digital labour play in building the connections.

Cecilia Hermansson, Researcher & Lecturer, KTH Royal Institute of Technology
Nicolas Moch, Head of Information, Strategy & Architecture, SEB
Johan Toll, Executive Director of Transformation, IPsoft

Networking lunch
Networking close
Nicolas Moch, Head of Information, Strategy & Architecture, SEB

Nicolas is currently responsible for the group CIO function at SEB responsible for Strategy, Architecture, Process and Information, Information Security and Emerging Technologies. He also sits on the Board of the Bank’s Innovation lab.

Nicolas has a background as a general manager and management consultant in the area of Digitalization, Technology transformation and IT and Business alignment. He has extensive experience, both as a leader and as consultant, driving and delivering stronger collaboration between Business and IT. It includes organizational design corporate governance and actual technology transformation, including working at CxO and Board level.


Cecilia Hermansson, Researcher & lecturer, KTH Royal Institute of Technology

Cecilia Hermansson’s mission is to combine economics, business studies and behavioral finance. She is a researcher in banking and finance at the Royal Institute of Technology, KTH; she teaches behavioral finance and is also a senior economist at Swedbank. Projects include studying the relationships between banks and their customers, such as the financial advisors’ impact on their customers’ saving habits.

Cecilia is currently on the boards of Folksam Liv, Creades and HUI Research, and chairs the Industrial Economic Council, and she is also a member of the Fiscal Policy Council and the DI monetary board that shadows the Riksbank.  She has a background as Swedbank’s chief economist, and prior to joining Swedbank, she was acting director at the Ministry of Finance and senior economist at Sida, including spending three years at the Swedish Embassy in Nairobi, Kenya.

Johan Toll, Executive Director of Transformation at IPsoft

Johan is making it his life ambition to evangelize and create self-learning and self-healing expert systems that liberate talent and imagination for a more efficient management of businesses in the 21st century, infused by Digital Labor.

Prior to joining IPsoft, Johan was a customer of IPsoft, pioneering the robotic transformation within Europe’s Management Service Providers. With a career spanning over 30 years, Johan’s previous work experiences include both CIO, CTO and Management Consultant roles for leading international organizations with the establishment of support organizations in high-tech companies as specialty.

When he’s not finding ways for cognitive technologies to enrich human experiences, Johan is trying to keep pace with his two kids.



The Grand Hôtel in Stockholm has been home to celebrities, high-profile events and everyday bon-vivants since 1874. Situated in the best waterfront location imaginable, the hotel overlooks the Royal Palace and Gamla Stan, Stockholm’s old town.

Address: Södra Blasieholmshamnen 8, 103 27 Stockholm, Sweden
Phone: +46 8 679 35 00



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