IPsoft Digital Workforce Summit A2-Public

Our speakers include:

Nick Bostrom

Oxford University

Best Selling author of Superintelligence, Nick leads the debate on the policies needed to ensure AI benefits humanity.

Paul Daugherty


Paul is the Chief Technology & Innovation Officer at Accenture.

Dr. Tom Davenport

Babson College

Author of Only Humans Need Apply, Tom has written extensively about the evolving relationship between artificial intelligence and human workers.

Mike Brady


Mike is the Global Chief Technology Officer for AIG.

Bill Briggs


Bill is Chief Technology Officer at Deloitte.

Adeel Fudda

Becton Dickinson

Adeel is the Director of IT Global Automation for Becton Dickinson.

Chetan Dube

CEO & President, IPsoft

Chetan will introduce Amelia 3.0 and outline his vision for how hybrid workforces, comprised of human and digital employees, will rapidly transform business models.

Gary Hoberman


Gary is the founder and CEO of Unqork Inc.

Dean Del Vecchio

Guardian Life

Dean is the Executive Vice President, Chief Information Officer & Head of Enterprise Shared Services at Guardian Life.

Mike Giresi

Royal Caribbean Cruises

Mike is Chief Information Officer for Royal Caribbean Cruises.

Julia Aymonier

Ecole hôtelière de Lausanne

Julia is the Chief Information Officer for leading hospitality management school Ecole Hoteliere Lausanne.

Tom DeCarlo


Tom is the Managing Director, Head of Client Services at UBS.

Volker Pyrtek


Volker is the CEO of BuyIn.

Rich Pierle

Becton Dickinson

Rich is the Chief Information Officer of Becton Dickinson.

Nicolas Moch

SEB Bank

Nicolas is Head of Information, Strategy and Architecture at leading Nordic bank SEB.

Christine Meehan


Christine is a Vice President, Retail Systems at Vanguard.

Stefan Visser


Stefan is the Digital Cooperation Catalyst for VGZ.

Scot Whigham


Scot is the Director Global IT Service Support for IHG.

Jonas Forslund

Klarna AB

Jonas is the Director of Global Optimization & Analytics at Klarna AB.

Martijn Gribnau

Genworth Financial

Martijn is Chief Transformation Officer for Genworth Financial.

Matt Tomlinson


Matt Tomlinson is the Global Director of Innovation–Customer Experience Labs for Electronic Arts.

Edwin Van Bommel

Chief Cognitive Officer, IPsoft

Edwin will explore Amelia’s role in re-defining and enhancing customer experience across industries.

Dr. Craig D. Weidemann

Penn State University

Dr. Craig D. Weidemann is the Special Assistant to the Provost for Innovation and Education Technology Initiatives at Penn State University.

Junichi Kudo

NTT Communications

Junichi Kudo is the Head of Applications and Content at NTT Communications.

Digital Workforce Summit
9am – 12:30pm
Morning Sessions
Opening Keynote

Superintelligence: The future of humanity

Professor Nick Bostrom, Oxford University

Nick’s book, Superintelligence: Paths, Dangers, Strategies, quickly became a New York Times Best Seller and brought to attention the need to engage with the implications of AI research. A pre-eminent scholar and polymath, Nick brings us out to a big picture vision of our species and outlines the profound consequences of the coming transition to the machine intelligence era.

Keynote Session

Human meets AI: Arrival of the Digital Workforce

Chetan Dube, IPsoft CEO and Edwin Van Bommel, IPsoft Chief Cognitive Officer

This is a pivotal moment in our evolution. Machines are no longer a basic tool to accelerate the completion of our chores. Instead, they are the faithful companion that can transform our world. But in order to become an effective part of our workforce, machines must behave as humans. In order to raise customer experiences to a new level, machines must understand us. In order to scale new heights of economic growth, machines must be able to work alongside humans seamlessly.

As IPsoft introduces Amelia 3.0, guests are invited to see how close we have come to fulfilling Alan Turing’s vision of creating a machine that can think.

Beyond the science, there is a global transformation that will be triggered by the introduction of a digital workforce. The results of this change are already being felt and will accelerate as those able to master AI increase their lead on competitors.

Keynote Session

Driving strategy for the AI economy: The future of competitiveness

Paul Daugherty, CTIO, Accenture

As AI becomes ubiquitous, the very dynamics of business ecosystems and economic growth will be transformed. The key sources of competitive advantage are shifting in the AI economy. How radical will the change to business and organizational models be in order to realize the full potential of AI?

Panel discussion

Leading an AI transformation

Our speakers include:
Mike Brady, Global Chief Technology Officer, AIG
Tom de Carlo, Managing Director, Head of Client Services, UBS
Stefan Visser, Digital Cooperation Catalyst, VGZ
Jean Hill, Managing Director, Alvarez and Marsal

From building the business case to deploy Amelia to leading organizational change, adoption of AI requires a comprehensive view of how to integrate AI into broader workflows and teams. Our panelists share how they have embarked on the road to realize their vision for Amelia’s impact on their business.

Keynote Session

How far have we traveled on the digital journey?

Bill Briggs, CTO, Deloitte

The speed of technological advancement is accelerating at a rapid pace. How quickly are organizations adapting in order to translate new capabilities into business value? Where is the impact of AI being felt today?

Pioneer Perspectives
Nicolas Moch, Head of Information, Strategy and Architecture, SEB

Nordic financial services leader, SEB, was an early adopter of Amelia in financial services. Seizing an innovation advantage, Nicolas has led the program to build a new model for customer service.

1:30pm – 5:30pm
Afternoon Sessions
Pioneer Perspectives
Gary Hoberman, CEO, Unqork Inc and former CIO at MetLife

Testing the limits of AI, Gary spearheaded a program to integrate Amelia into a digital business unit dealing with complex product information.

Matt Tomlinson, Global Director of Innovation, Electronic Arts

In the search for a new way in which to absorb peaks in customer queries in real time, Matt has paved the way for Amelia to support gamers around the clock.

Junichi Kudo, Head of Applications and Content, NTT Communications

AI needs to adapt to be culturally sensitive. NTT Communications is aligning Amelia to meet the needs and expectations of Japanese society. Coupling Amelia with NTT’s own language analytics technology, Japanese Amelia, known as COTOHA, is helping fill labor shortages and open up new channels for communication with customers.

Panel discussion

Transforming customer and user experience with Amelia

Julia Aymonier, CIO, Ecole Hoteliere Lausanne
Martijn Gribnau, Chief Transformation Officer, Genworth Financial
Dean Del Veccio, Executive Vice President, CIO & Head of Shared Services, Guardian Life
Mike Giresi, CIO, Royal Caribbean Cruises

As AI becomes more human, how do we change the nature of customer experience to extend high quality, personalized service to every individual? Our panelists discuss how Amelia is able to create greater intimacy with customers and better service for internal users.

Keynote session

Future employment: Strategies for working alongside digital colleagues and managing a digital workforce

Professor Tom Davenport, Babson College

Regarded as one of the leading innovators in management literature, Tom was the first leading authority to tackle the issue of employment change in the age of AI. His Harvard Business Review article, “Beyond Automation”, was hailed by the HBR editors as one of the best of the year and his book, “Only Humans Need Apply: Winners and Losers in the Age of Smart Machines”, won wide praise for offering a clear call to action for business leaders in the face of uncertainty. Offering a clear perspective on the need for a long-term strategic vision for how to combine human and digital workforces, Tom’s book articulates a sincere suite of business choices for business leaders to follow.

Pioneer Perspectives
Adeel Fudda, Director of Global IT Automation, Becton Dickinson

Becton Dickinson is breaking new ground in the management of a digital workforce, employing Amelia to manage digital co-workers.

Scot Whigham, Director Global IT Service Support, IHG

The best colleagues are those that help you perform better. Scot’s initiative focuses on using Amelia’s strengths to help her human counterparts be as efficient and effective as possible.

Panel discussion

Developing skills and talent to work alongside Amelia in the AI economy

Our speakers include:
Jonas Forslund, Director Global Optimization & Analytics, Klarna AB
Volker Pyrtek, CEO, Buyin
Christine Meehan, Vice President, Retail Systems, Vanguard
Dr. Craig D. Weidemann, Special Assistant to the Provost for Innovation and Education Technology Initiatives, Penn State University.

As workloads shift between humans and digital employees, the skills we need in order to thrive in the AI economy will change. Our panelists discuss the skills they are building to work alongside Amelia in order to leverage the full potential of a new man and machine team. What more can we do to equip leaders, workers and societies to nurture the skills we need?

5:30pm – 8pm
Networking Reception

Be there for the start of the new era.

Secure your future competitive advantage now.

Be a digital frontrunner.

Digital Workforce Summit

Industry pioneers will gather to share their experiences with employing a digital workforce to deliver greater business outcomes. They will be joined by leading academics whose insights on the application and impact of AI in business and society will set the foundation for how we shape our future roles and responsibilities.

Meet Amelia v3.0

IPsoft is breaking new ground in the humanization of AI. Witness how the evolution of Amelia sets a new paradigm for how cognitive agents can behave and integrate with human teams.

Be the first to see the future.

The Era of AI

The productivity benchmarks that set market leaders apart will be repositioned at new levels. In-depth perspectives from Amelia’s early adopters will cover a wide range of use cases describing her innovative applications. Panel discussions and keynote speeches will discuss the digital transformation business and social spheres will sustain now and in the future.

Be there for the start of the new era.

Secure your future competitive advantage now.

Ritz-Carlton Hotel

Located along the waterfront in Battery Park, guests can gaze upon America’s most iconic symbol of freedom: the Statue of Liberty.

Address: 2 West Street – New York, NY 10004 USA

Click here to see it on Google Maps

Be there for the start of the new era.


With apologies, registration is full.

Contact Us

If you have any questions about this event please don’t hesitate to contact us by emailing Daniela Zuin, Marketing Director or call 1-212-708-5521. We would love to hear from you.

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