Customer Service: How IPsoft Amelia AI (Cognitive Computing) Improves Efficiency

Tom DeCarlo, Managing Director, Head of Client and Field Services at UBS, is asked by Michael Krigsman, industry analyst and host of CXOTalk, to define artificial intelligence in his own words and explain the value AI can bring to a banking organization’s customer service experience.

During the interview, DeCarlo discusses IPsoft’s Amelia and how she is helping sales assistants perform faster and more accurately without any drops in overall customer satisfaction. He also breaks down what were the business objectives for Amelia prior to her deployment and how successful she’s been thus far.

Lastly, DeCarlo provides some quick recommendations for those companies interested in possibly deploying artificial intelligence within their business environments.

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