Visit IPsoft to start a conversation with Amelia and re-imagine your IT and business processes

Meet Amelia in IPsoft’s AI Experience Zone

When: All Week
Where: Booth 505, Atlantic Hall, Walt Disney Dolphin

With Amelia on your team, you have the opportunity to transform customer experience, increasing satisfaction for your existing customers and attracting a new population of customers more efficiently than ever. In our Experience Zone you’ll be able to step into the customer’s shoes and have your own conversation with Amelia in the Banking, Insurance and Automotive Retail Zones.

In our Enterprise Zone, see how employee productivity can soar when Amelia steps in to provide HR and IT support at scale.

Meet our AI Experts in IPsoft’s Learning Lab

When: All Week 
Where: Booth 349, Atlantic Hall, Walt Disney Dolphin

Prepare to embark on your AI journey by learning from the insights of our expert team. In our regular schedule of talks, they’ll be sharing best practice insights for AI mobilization and taking you behind the scenes of Amelia’s brain. Learn more about:

  • – Skills and expertise used to train Amelia
  • – Integrating AI for maximum impact across channels and platforms
  • – How to optimize workflow between your human and digital workforce
  • – Industry close up sessions for Banking, Insurance, Retail, Healthcare
  • – Enterprise close-up sessions for IT, HR and Accounting
Future for IT Operations Powered by Digital Labor

When: Tues, Oct 3, 3:45 p.m. – 4:30 p.m.
Where: Southern III, Walt Disney Dolphin

AI is set to revolutionize IT operations as we move from legacy structure to end-to-end automated IT operations. We ask senior business leaders who are pioneering adoption of AI to share their vision for the future and discuss how this transformation will impact IT leadership and organization models.

– Rich Pierle, CIO, Becton Dickinson
– Scot Whigham, Director Global IT Service Support, InterContinental Hotels Group (IHG®)
– Chetan Dube, CEO, IPsoft
– Jonathan Crane, Chief Commercial Officer, IPsoft

Integrating Amelia with your Human Teams

When: Tues, Oct 3, 6:00 p.m.
Where: ITxpo Stage 1, Atlantic Hall, Walt Disney Dolphin

How do you train a digital employee? Learn about steps your organization will walk through in order to teach Amelia a new role. Watch her learn in real-time and hear how to create an ongoing training program that will make her your team’s top performer.

Moving from Transactions to Conversations: Customer Experience with Amelia

When: Weds, Oct 4, 10:15 a.m. – 11:00 a.m.
Where: Southern III, Walt Disney Dolphin

When a brand sets its vision on customer-centricity every interaction provides an opportunity to provide an outstanding experience and create a lasting relationship. AI agents that hold conversations rather than simply carry out transactions are playing a critical role in shaping a new brand experience.

In the search for a new way in which to absorb peaks in customer queries in real-time, Electronic Arts has taken the company’s player-first values into the heart of its service approach and paved the way for Amelia to support gamers around the clock.

– Matt Tomlinson, Global Director of Innovation, Customer Experience Labs, Electronic Arts
– Edwin van Bommel, Chief Cognitive Officer, IPsoft

More information on Gartner Symposium/ITxpo, Orlando.

Or Feel Free to Call at US +1 212-708-5135