IPsoft will be present on the show floor and in a presentation at the 2017 AI Summit in New York City, joining other key executives, AI visionaries, and researchers.
Presentation: How AI Can Improve Net Promoter Scores
Presenter: Edwin van Bommel, Chief Cognitive Officer, IPsoft
Date: Wednesday, December 6th, 9:50 a.m.
Location: Metropolitan West, 635-639 West 45th Street
Room: Stream 1
Edwin will be speaking to attendees in a session entitled, “How AI Can Improve New Promoter Scores,” in which he will expand on the benefits of AI and its positive effects on customer service and overall customer experience. Organizations in every industry are realizing that AI can transform the way companies interface with their customer base and optimize interactions to the point where seeking out customer support becomes an expedited, seamless process. IPsoft’s Amelia leverages natural language and advanced analytics, along with her emotional sentiment and contextual capabilities, to engage with customers in a human-like manner. The end-result is a personalized customer experience that can boost Net Promoter Scores and overall customer satisfaction, engendering customer loyalty and stronger customer relationships.
About Edwin van Bommel, Chief Cognitive Officer, IPsoft
Edwin van Bommel is responsible for IPsoft’s Cognitive division and its digital agent, Amelia. In this capacity he leads strategy, pre-sales, partnerships and support of all Amelia implementations. Before joining IPsoft, Edwin worked at McKinsey & Company for more than 16 years. He was one of the founding partners of McKinsey Digital. Edwin has deep expertise in digital strategy, digitization of processes, big data and analytics and large scale transformations. Prior to McKinsey, Edwin served as an IT Architect at Panfox. Edwin holds two master’s degrees in business technology sciences and in business economics from Tilburg University.
IPsoft Exhibition Details:
Delegates are invited meet Amelia at booth #34 in the xpo lounge where they will be able to see demonstrations of how Amelia is able to interact with customers in a range of industry scenarios. From banking and insurance through to healthcare and internal shared services based on IPsoft’s newly announced 1Desk solution, Amelia is working with companies to create a smoother and more efficient route to immediate service. Our experts will be on hand to discuss strategies for accelerating ROI when deploying cognitive technology.