In a week at Gartner Symposium ITxpo, Barcelona, from November 5th to 9th, 2017, IPsoft displayed why it is the leader for enterprise artificial intelligence. The industry-leading cognitive virtual agent, Amelia, was highlighted throughout the week. CEO Chetan Dube made a big splash at the beginning of the week by debuting IPsoft’s newest product offering, 1Desk. Explained as a fully automated unified enterprise services platform, 1Desk is the first business platform that combines the intelligence of a cognitive virtual agent with the efficiency of an autonomic backbone to deliver speed and intelligence to IT and business users alike.
A review of the week’s presentations can be seen here:
Chetan Dube, IPsoft President and CEO
Chetan Dube, IPsoft’s President & CEO, focuses his presentation on the discussion of Net Promoter Scores and how a business user’s IT experience should only be a matter of asking for support and immediately receiving it without having to step into the ITSM weeds themselves to resolve their issues. He stresses the importance of 1Desk’s architecture being the ideal marriage of autonomic and cognitive technologies.
Gerson Benker, VP of IT at Carestream
Gerson Benker, Vice President, IT—Global Infrastructure for Carestream Health, shares his opinion on the future of IT operations now that 1Desk has been unveiled to the public. He discusses the dawn of a new age where IT automation occurs from end-to-end and thereby boosts internal productivity and eliminates the prospect of human error.
Nicolas Moch, Head of Information, Strategy, and Architecture at SEB Bank
Nicolas Moch, Head of Information, Strategy and Architecture for SEB, shared his findings as he’s progressed through his own company’s digital transformation with artificial intelligence. He outlines both the positive results of Amelia’s implementation within their customer-facing and employee-facing operations and details the areas where they’ve learned valuable lessons.
Peter Dahlgren, CEO of Nordnet Bank
Peter Dahlgren, CEO of Nordnet, presents some of the plans his digital bank is trying to materialize through Amelia’s conversational and emotional capabilities. His mentions that the gap between client expectations and what customer-service dependent organizations can deliver is widening day by day and only an AI-powered digital employee such as Amelia can help bridge this gap going forward.
Philippe Denis, Chief Digital Officer, BNP Paribas Securities Services
Phillippe Denis, CEO of BNP Paribas, acknowledges the need for banking institutions to adapt to the changing times and invest in new, cutting-edge technologies like AI to remain competitive going forward. He goes on to describe his organization’s digital transformation roadmap and the learnings they’ve acquired up to this point.
To see more presentations on the future of the workplace and IPsoft’s impact, visit The Digital Workforce Summit Recap page.