Jeff-Heenan-JalilLONDON, November 27, 2018 — IPsoft, the leader in Enterprise Artificial Intelligence (AI), cognitive and autonomic solutions, has announced the appointment of Jeff Heenan-Jalil as CEO of Europe.

Based in London, Heenan-Jalil will grow European operations by expanding IPsoft´s Channel Partner Programme with the next generation of cloud-based Enterprise automation software, the company’s conversational interface, Amelia, and the market’s only end-to-end automation platform, 1Desk.

“There is a unique opportunity in the market as there is an automation gap, and we are the only company providing a true end-to-end deployment of autonomics, AI, and RPA within a single product,” said Chetan Dube, CEO of IPsoft. “Jeff has the brilliance and pedigree to lead a new era in IPsoft by bringing digital transformation to unprecedented level in organisations.”

Heenan-Jalil joins from Wipro. During his tenure, he was Head of the global Health Division, and Head of the Analytics and European business.

“What excites me about IPsoft, the technology mirrors human conversation and automates the Enterprise. In my 20-plus years of being in business, I have never seen this level of sophistication,” said Heenan-Jalil. “We’re entering a significant inflection point in the artificial intelligence (AI)’s maturity curve, where organisations move beyond simple RPAs or chatbots and the market expects demonstrable and robust business benefits.”

“My timing could not be better. We have been looking at the speed at which we can deliver value to our clients, improving from months to weeks, to instant client success,” said Heenan-Jalil. “I feel very confident that there is a great appetite for our technology.”

Heenan-Jalil is also on the board of Digital Square, a partnership between the world’s leading digital health experts who are working to create and sustain digital health systems in emerging economies. He also previously served as a board member for Opera Solutions, a global provider of advanced analytics software solutions.

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About IPsoft

IPsoft is the world leader in Enterprise AI and the home of Amelia, the industry’s most-human digital AI colleague. Amelia’s ability to learn, interact and improve over time makes her the market’s only AI that can fully understand user needs and intentions. Amelia can be trained to recognize words and phrases in several languages. She delivers real-life business benefits including lower operating costs, higher customer satisfaction and increased employee productivity. IPsoft was the first company to launch an end-to-end digital platform, 1Desk, to deliver shared enterprise services. By connecting front-office conversations to back-end systems, IPsoft automates business processes that serve employees, customers and citizens, resulting in rapid resolutions, satisfied users and substantial organizational savings.

Headquartered in New York City, IPsoft has offices in 13 countries and serves more than 550 of the world’s leading brands directly, including more than half of the world’s largest IT services providers.


Marie Angselius
Global Head of Public Relations
Phone: +1 737 247 3101 (US)
Email: [email protected]