Robotic Process Automation (RPA) is a technology that is increasingly being used by large enterprises to automate simple digital tasks. In an ideal RPA implementation, your IT team performs a task on a computer, and the RPA software records the task and repeats it on its own for future, identical tasks. Despite the potential time and cost savings with RPA, only 11% of companies have adopted RPA widely across the enterprise, according to PwC.
Here’s why: Traditional RPA tools are difficult to implement, they quickly lose their effectiveness, and the cost of adoption lessens the overall financial benefit. If it takes a team of coders days or weeks of labor to build basic automations, it defeats much of the purpose of having RPA to speed productivity in the first place. Similarly, if one change occurs to a business process, then the entire automation has to be redone, creating more of a time lag. Businesses are grappling with these kinds of challenges as RPA vendors refine and upgrade their offerings.
1RPA, our new RPA solution in 1Desk, combines cognitive AI and RPA in order to deliver a more intelligent, more efficient and less expensive RPA deployment experience. In this post, we’ll discuss why RPA alone isn’t enough, and why companies should consider investing in a solution like 1RPA that includes cognitive technology and more advanced features in order to accelerate enterprise adoption.
Thanks to cognitive interfaces and advanced AI, even the least tech-savvy business user can create basic process automations by simply conversing with the software. The cognitive capabilities of Amelia, our digital colleague, are part of 1RPA to guide users through each step of the automation recording process. Once the process has been recorded, the automations are automatically built for the user, and they can also trigger automations if and when they’re needed.
There’s no need to employ a team of engineers to write new code or structure unstructured data —the cognitive agent handles the complexity, while business users focus on following a simple procedure. Any RPA tool that requires an email or a helpdesk ticket to run an automation will already be obsolete by the time you complete your implementation.
Most RPA vendors charge for every automation you run, regardless of whether the automations are performing the same tasks on multiple machines. This means that if you’ve assigned an RPA tool to reset the password for everyone at your company, traditional technology requires that only one password gets reset at a time, in a consecutive process, until every password is done. If you want two bots running at the same time so that the labor is done twice as quickly, you’ll generally be charged for two bots.
We’ve chosen a different approach with 1RPA, given the realities of how enterprises want and need automations to work. 1RPA is priced on a yearly, per-bot subscription with no fees for additional components, so you will not be charged extra when volume spikes. 1RPA is as scalable as the compute power you enable, which gives you and your bots the ability to power through higher volumes without having to pay more than you originally planned.
Natural Language Understanding
The best bots can read web pages, emails, programs, or any unstructured text you put in front of them — just like a human would. They organize the data as the business process requires and they deliver the correct placements for an automation. This happens on-the-fly with no need for you to limit your automations to structured formats. We’ve designed 1RPA to work in this manner.
Without 1RPA, manual labor will be required to make sense of any data that doesn’t follow a particular structure. If an employee sends an email and the information contained therein needs to be processed to fulfill an automation, another colleague will need to put that data into the proper sequences to match up with the fields for data recording and logging. This is both time-consuming and antithetical to the point of using RPA.
Improve, Don’t Replace
If you’re among the 11% of companies who’ve already deployed RPA and aren’t satisfied, you may be concerned that the ROI on your current investment is lost for good. However, 1RPA can adapt and adjust to your legacy RPA tools to help you improve upon your original automations. You don’t need to start from scratch with 1RPA — you just determine which aspects of your original automations should be kept, which should be adapted for faster automation, and which should be ditched entirely for better sequences.
RPA is poised for tremendous growth as more enterprises look to automate and simplify how they do business. Those companies that get started with 1RPA, which is the most advanced and easiest-to-use RPA solution available thanks to its cognitive features, will have a supreme advantage over others that work with a traditional RPA vendor.