Something strange is happening with enterprise Robotic Process Automation (RPA) deployments. Companies that have deployed RPA tools are achieving success at high rates. According to Deloitte, 86% of RPA users report that their expectations of productivity improvement from RPA were met or exceeded. Simultaneously, 61% of users report back that they were able to reduce costs as a direct effect of RPA. When companies deploy RPA, they’re overwhelmingly successful.
Here’s where the story gets complicated: Only 11% of companies have adopted RPA widely across the enterprise, according to PwC. Even worse, of those companies that have adopted RPA, only 3% have deployed more than 50 bots. This means that RPA users are improving productivity and reducing costs, but they’re not scaling their projects and neither are their competitors.
This doesn’t make sense at first glance. What these numbers indicate is an inability to maintain and scale RPA in order to use it for ongoing productivity and cost-savings. Companies are turning on a bot, watching it work wonders, and then a few days, weeks or months later the process fails – most likely because either the process the bot was automating, or the system it was running on, has changed. Instead of reaping the rewards of automation, companies are deploying manual labor to figure out what went wrong, how to fix it, and trying to ensure the problem doesn’t happen again. Instead of finding a solution to reduce manual labor, these businesses have added another manual process to their overall operations.
1RPA Can Help
If you’ve already experienced a similar issue with your RPA vendor, all is not lost. The method by which 1Desk’s 1RPA records and executes bots allows us to leverage and reuse existing designs — and create faster and more efficient bots. During the bot-creation process, the solution employs object-based screen recording to capture keystrokes, cursor movements, mouse clicks and anything else you do on a computer screen. Amelia, which is installed in 1Desk, records the process and captures what’s happening on your screen. You save the recording and just like that, you’ve created a bot instance.
The bot then organizes data as required by that specific business process and delivers the correct placements for an automation. This happens on-the-fly with no need for you to limit automations to structured formats. In other words, you don’t need to assign human labor to make corrections if someone enters their name instead of an email address in a formatted field. You don’t need a human to parse the text in an email message into a standard format and apply that information to a data field. 1Desk’s 1RPA finds the text it needs, puts it where it needs to be and runs an automation. By replacing a failed or failing bot with a 1RPA bot, the solution can figure out where a process went wrong, correct it once and never have to worry about the issue again.
Although some RPA vendors claim to use Artificial Intelligence to run automated processes, very few use machine learning and intelligence to create, execute and repeat tasks. If a data field isn’t clearly defined, or if information is input incorrectly, those RPA bots will fail and human labor will need to step in and solve the issue. The end result? You can’t scale the solution and you can’t completely rely on your bots.
Don’t let a bad bot experience dissuade you from moving ahead with additional RPA deployments – we can show you a better way forward. With 1RPA, we take busted bots and turn them into fully-functioning, long-term automations for real business, productivity and efficiency benefits.