One question we get asked frequently by clients and businesses is: How do I generate a return on my Artificial Intelligence (AI) investment? Many people presume AI and automation are designed solely to relieve humans of repetitive tasks, allowing a business to then cut staff — this is far from the truth. In fact, AI allows companies to work more effectively and efficiently so current staff can move on to more complex tasks and projects, creating even more value with their work. However, in order to achieve these efficiency gains, organizations must overcome several critical problems.
The ROI question was a main focus of IPsoft CEO Chetan Dube’s opening keynote of the Digital Workforce Summit (DWS) in New York City. Chetan’s presentation on the potential for AI to generate substantial ROI for companies is captured brilliantly in a recent article by Information Age’s Andrew Ross. In Andrew’s piece, he sums up three key issues preventing companies from achieving ROI today:
“According to Dube, the issue of AI and ROI comes down to three major culprits: Disparate automation systems, intermediary front-office systems and a lack of real cognitive capabilities.”
To read more about DWS, Chetan’s thoughts on AI ROI, and to find out how your company can improve automation efficiency, be sure to read the Information Age article.
For additional DWS media coverage, be sure to read these articles from Compelo on the business opportunities for AI and J.P. Morgan´s Managing Director and Head of Technology’s thoughts on the global AI market.