Rather than react to changes in an environment, IT teams can use 1Desk and IPcenter to automatically monitor and resolve issues before they become major problems. This was the focus of a conversation led by Andrew Belzile, Program Manager at CGI, during the annual Digital Workforce Summit (DWS).
During the past twelve months, CGI used a custom automation within IPcenter that enables the solution to function as a cognitive predictive analytics engine. Additionally, the company applied the algorithm to its ELK Stack to collect log data. The algorithm is not yet live to CGI clients, but Belzile said he hopes to make it available “shortly, at least in a beta phase” to combine the log data they’ve collected with IPsoft’s monitoring and IT service management data.
Watch this video to hear more about CGI’s project and how it’s helping improve operations.