Artificial Intelligence (AI) can automate both transactional and cognitive functions at scale. All kinds of corporations, in various industries, are reaping the benefits of using these technologies to automate complex tasks with machine efficiency. However, these technologies can also be tapped by the non-profit sector to deliver a different kind of value. This was the topic of a presentation at this year’s Digital Workforce Summit (DWS) by Andrew Richardson, the CEO of The House with No Steps (THWNS), Australia’s leading disability support organization, which he said is dedicated to helping people with disabilities “lead a great life.”
THWNS has partnered with IPsoft to investigate the ways in which AI – particularly conversational solutions such as Amelia — can be utilized to augment the organization’s staff by allowing them to do more, and perhaps down the line directly help people with disabilities become more independent. While still in the early stages, Richardson is hopeful that AI will help with the organization’s operational compliance and efficiency, which will ultimately benefit its customers.
Watch the video below to see how intelligent solutions like Amelia can be used to improve people’s lives, not just processes and workflows.