When we discuss Robotic Process Automation (RPA) with customers, many professionals assume comprehensive automation is too expensive to help their business. That assumption is incorrect — RPA turns complex actions handled by multiple people, and oftentimes multiple teams, into simple automations triggered by a few simple mouse-clicks, if not just one.
By allowing automation to solve basic issues rather than relying on human labor, your business is reducing the time it takes for internal support tickets or external customer issues to receive a first touch, and you’re freeing human workers to resolve more urgent or complex problems. You’ll save money and add value simultaneously.
Don’t be mistaken: RPA can be expensive if done incorrectly or without the right solution. However, it doesn’t have to be, especially if you choose a vendor that offers a cutting-edge platform priced according to skill, as opposed to action. Every RPA tool provides its own level of functionality, but you’ll want to pick a solution that can have the most dramatic financial impact in a short a period of time.
Let’s look at an example that demonstrates the best way to keep RPA costs down. Let’s say your company just acquired a small start-up. You need to onboard about 500 new employees as quickly as possible. In a traditional environment, you would assign a team of human workers to grant access to more than a dozen software systems per person, each with a unique set of access levels. This could take human employees weeks to accomplish.
With certain RPA tools, a bot will onboard one account at a time until all 500 are on board. What if you need your employees onboarded at an even faster rate? You would have to deploy the same bot again to cover 250 employees. Some vendors use this scenario as an opportunity to charge for the same bot twice. So even though RPA bots are doing the work, you’re being charged as if you hired extra workers – when you expected to perform these tasks more cost effectively with technology.
More advanced RPA systems, particularly 1Desk’s 1RPA solution that combines automation with an interactive interface for swift bot creation, offer bots that handle multiple tasks at one time. These systems are as scalable as the compute power you enable, so you can take a single bot and run it as many times as you need to in order to fulfill a request. Instead of running two bots for 250 onboarding sessions, and paying twice as much as you would have for a single bot handling 500 employees, you can run five bots handling 100 sessions each simultaneously and pay the same as you would have if you ran only a singular bot.
Think about how impactful this cost-savings will be when multiplied across different roles, processes and actions. Your company is not only enabling automation to save money, but you’re choosing an automation tool that provides the best cost efficiencies and better outcomes for everyone involved.