“If you just have a bunch of little disconnected projects, nobody’s going to get excited,” professor and author Tom Davenport said during a recent interview with Information Age, conducted at this year’s Digital Workforce Summit (DWS) about Artificial Intelligence (AI) initiatives within enterprises. “However, if you know that each one is improving things incrementally, when you combine them, they add up to a huge amount of transformation. So a collection of low-hanging fruit is an excellent idea.”
The Information Age piece is headlined: “If you want to see the benefits of AI, forget moonshots and think boring.” However, that doesn’t mean that AI technology is boring. Davenport in the interview echoed many of the themes from his DWS keynote presentation (you can see full coverage of here), in which he touted the virtues of “starting small” when it comes to bringing a groundbreaking technology like a digital colleague into your organization.
The article complemented the interview with Davenport with a viewpoint of IPsoft CEO Chetan Dube who stated that “the issue of AI and ROI comes down to three major culprits: disparate automation systems, intermediary front office systems and a lack of real cognitive capabilities.” (Information Age published coverage of Dube’s DWS presentation back in May here). While automating high-volume IT tasks may not seem as exciting as launching a rocket to the moon, the end result of a number of small-scale innovations can be truly transformative for any enterprise.
To read more of the piece in Information Age, click here.