IPsoft prides itself on collaborating with industry-leading vendors to deliver value to end users through better customer experiences — and our recent work with Oracle epitomizes our approach.
In this video published by Business Computing World, James Purchase, IPsoft’s Director of Sales Engineering, provides insights on how enterprise customers can benefit from a marriage between Oracle’s expertise in cloud, business applications, database and infrastructure, and IPsoft’s cognitive AI solutions. He also discusses the substantial impact Amelia has had on Oracle Cloud financial services customers.
Amelia accesses Oracle’s core applications, embedded process flows, and automation assets to deliver a secure and scalable conversation experience, James explains. The integration provides a consistent experience across all channels that not only delivers faster customer service, but also takes advantage of real-time data from Oracle solutions.
“The value to Oracle’s customers in financial services is that Amelia’s trained in digital banking,” he says. “She’s trained in wealth management, mortgage processing, credit card processing, account management and payment processing delivered across multiple channels, such as mobile, voice, Slack, and others. Thanks to Amelia, one of our biggest financial customers has seen its average speed-to-answer go from four minutes down to three seconds and mean-time-to-resolution from eight minutes down to one minute.”
Be sure to listen to what James has to say by heading over to Business Computing World today, or by watching the video below.