With more than 20 years of success in the Latin American market, Mc Luhan Consulting has a deep appreciation of the concern, problems, future goals and aspirations of Latin American companies. As consulting specialists in omni-channel strategies we know what it takes to create the best customer experience in this region. Mc Luhan recognizes that Amelia will open a whole new world of opportunities. Not only will this be the case because of the remarkable efficiencies delivered and increases in speed to serve, but also because it creates the possibility for establishing better services across communication channels. Without Amelia this would be enormously complex, if not impossible to manage. Together with Amelia, we will be able to bring LATAM companies closer to the cutting edge of innovation and help them to achieve new levels of employee and customer engagement.
The first time I heard about Amelia, I knew it was special. However, it was only when I started learning more about it that I understood that it is not only unique, but the best AI platform in the market. Amelia managed to surprise our customers in every presentation and demo that we did and intensified the creativity of our teams at Mc Luhan and those of our customers to become part of the wave of the coexistence between digital and human employees.
- Andrea Mandelbaum, CEO Mc Luhan
IPsoft and Deloitte Consulting LLP announced an alliance that will bring together Deloitte’s leading consulting services and IPsoft’s industry-leading autonomic and cognitive solutions to optimize client operations and enable business growth at scale. By developing go-to-market strategies and consulting around IPsoft’s autonomic and cognitive solutions — IPcenter and Amelia — this alliance between IPsoft and Deloitte will establish industry-focused solutions that resolve known IT pain points for clients in an accelerated implementation timeline.
The industry is at a great inflection point in autonomics — and together, we’re able to bring our deep-sector knowledge and IPsoft’s innovative solutions to the forefront.
- Ranjit Bawa, principal, Deloitte Consulting LLP, and Deloitte cloud and infrastructure leader
According to Dr. Tom Reuner, Managing Director, Research, HfS Research, “IPsoft is strongly positioned across in HfS’ Intelligent Automation Continuum spanning both the Autonomics Platforms and Cognitive Computing categories that make up the Continuum towards true artificial intelligence."
- HfS Autonomics Premier League Table December 2015
The foremost ‘cognitive computer’ in the world is IPsoft’s Amelia. Amelia can, after two months of learning from her human colleagues, handle over 60% of support tickets on her own. What about after six months or a year of training? How long until most support staff are replaced by Amelia’s successors?
- Kairos Future: Automation – the Holy Grail of the 21st Century? November 2015
The latest release of “Amelia” by IPsoft is the closest we have seen to a commercial application of AI able to replace front office workers in a Contact Centre.
- Kinetic Consulting Services: The Case for Robotic Process Automation (RPA)
NTT Communications has integrated IPcenter into its Global Management One Service that provides one-stop, global, seamless IT management services. NTT Communications is also working closely with IPsoft to enable the launch of a Japanese speaking cognitive agent based on the Amelia platform.
Since 2014 Arvato Systems Business Services has embedded IPcenter into its delivery platform providing IT services to organizations across Europe.
Unlike other platforms we have seen, IPcenter takes automation to a new level in terms of being able to drive a transformation in cost and quality of services for users.
- Uwe Kolk, Managing Director, Arvato Systems Business Services